Full-Time

Counter Manager Nordstrom

Posted on 9/3/2024

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance products

Consumer Goods

Junior, Mid

Frisco, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Inventory Management
Customer Service
Requirements
  • Prior experience in a similar role within the beauty industry
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Proven track record of achieving sales targets
  • Passion for beauty and knowledge of Charlotte Tilbury products
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Flexibility to work evenings, weekends, and holidays as required
Responsibilities
  • Manage the day-to-day operations of the counter and ensure optimal performance
  • Motivate and lead a team of beauty advisors to achieve sales targets and deliver exceptional customer service
  • Ensure effective product merchandising and maintain visual standards according to brand guidelines
  • Build and maintain strong relationships with Nordstrom management and staff
  • Regularly analyze sales performance data and implement strategies to drive sales growth
  • Train and develop team members on product knowledge, selling techniques, and brand story
  • Conduct regular coaching and performance evaluations
  • Ensure accurate inventory management and replenishment of products
  • Handle customer inquiries, complaints, and returns in a timely and professional manner
  • Stay up-to-date with industry trends and competitor activities

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on innovative product formulations and strong celebrity endorsements. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

24%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in personalized beauty experiences drives innovation in luxury beauty.
  • The rise of 'clean beauty' influences consumer preferences towards eco-friendly practices.
  • Augmented reality integration enhances shopping experience and boosts online sales.

What critics are saying

  • Discounted Mystery Boxes may devalue the brand's luxury image.
  • 'Law of Attraction' fragrances could be perceived as gimmicky by consumers.
  • Expansion into outlet stores might dilute the brand's luxury positioning.

What makes Charlotte Tilbury unique

  • Charlotte Tilbury offers innovative product formulations and celebrity endorsements.
  • The brand has a strong online presence with direct-to-consumer sales.
  • Personalized services like virtual consultations enhance customer engagement.

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