Equinox

Luxury fitness clubs with personalized training

Studio Crew

Checkout & Customer ServiceConfirmed live in the last 24 hours

Part-timeRye Brook, NY, USA$17 /hrIn-person

About the Job

Requirements

The role requires at least three days of availability each week, totaling 20 hours, including at least one Saturday or Sunday.
Employees are expected to be available to work peak holiday shifts.
Candidates should have customer service experience.
Candidates must be able to prioritize and multitask in a fast-paced environment.
Candidates must be open to receiving and delivering feedback.
Candidates should be able to complete tasks and perform duties without direction.
Candidates should have attention to detail.

Responsibilities

Curate personalized rider experiences through high-level customer service and hospitality.
Build community with riders to anticipate their wants and needs.
Provide support to instructors for class check-in.
Assist in first aid situations.
Participate in studio-specific challenges aimed at driving paid rides, retail sales, and hospitality.
Upsell class packs, renewal memberships, retail items, shoes, and water.
Drive studio goals through intentional selling.
Maintain product knowledge for retail operations.
Assist Studio Management with daily tasks and projects.
Support training and coaching for new hires.
Develop interpersonal relationships with staff to support efficiency and camaraderie.
Maintain SoulCycle studio aesthetics, atmosphere, and culture.
Clean and prepare the studio, including bikes, weights, floors, and mirrors.
Clean common areas, bathrooms, locker areas, front desk, retail shelves, office, and hallways.

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

Curate impeccable and personalized rider experiences through high-level customer service and hospitality
Build community with riders so that you can anticipate their wants and needs
Treat the studio as if you’re throwing a party at your home where every rider feels welcome
Provide support to instructors for class check-in
Be willing and able to assist in all ﬁrst aid situations

Business Driver

Actively participate in studio speciﬁc challenges aimed at driving paid rides, retail sales, and hospitality
Upsell class packs, renewal memberships, retail, shoes, and water
Drive studio goals through intentional selling
Maintain product knowledge for retail operations

Team Player

Assist Studio Management with daily tasks and projects
Support with training and coaching new hires
Develop interpersonal relationships with all staﬀ to ensure eﬃciency and camaraderie

Studio Maintenance & Environment

Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
Studio cleaning and prepping (bikes, weights,, ﬂoors, mirrors)
Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, oﬃce & hallways)

Qualifications

A love of the SoulCycle brand
An innate love for taking care of humans
Customer service experience
The ability to prioritize and multi-task within a fast-paced environment
An openness to receiving and delivering feedback
A natural inclination to complete tasks and perform duties without direction
A keen eye for detail

Pay Transparency: $17.00/hour

#LI-SC

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/

About the Company

Equinox

Luxury fitness clubs with personalized training

Equinox runs luxury fitness clubs focused on a premium wellness experience. It offers personalized training, unlimited signature classes, and upscale amenities such as spas and digital fitness options. Members pay through a mix of membership fees, personal training sessions, spa services, and retail purchases, creating multiple revenue streams. The clubs work by providing high-end facilities and services, with a schedule of classes and on-demand digital options to fit member needs. Equinox differentiates itself from competitors with its emphasis on quality, individualized attention, and a comprehensive, lifestyle-oriented experience for affluent clients. Its goal is to help members reach their highest potential by delivering a consistent, luxury fitness and wellness environment.

Company size: 10,001+
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $1B
Headquarters: New York City, New York
Founded: 1991

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