Job Responsibilities:

• Manage complex, highly technical, interdepartmental projects in our Infrastructure group- primarily relating to DevOps, SRE and Release through all phases of the life cycle to ensure projects are delivered on time, on scope and within budget.
• Successfully manage the relationship with the client, stake holders, partners and vendors through the delivery of each project.
• Intake and track multiple projects in parallel, work directly with other project and product managers to establish and define scope, high level and detailed requirements. 
• Participate in the creation of statement of work contracts, proposals, quotes and estimates, project budgets
• Track and report all project expenditures, ensure timely and accurate invoicing as appropriate
• Manage AND help create/contribute to all facets of project artifacts and documentation (requirements, design, specifications, release information, training material, flow diagrams, communication artifacts, approvals, etc.)
• Ensure teams structure deliverables into project plans and tickets, work with management on resource allocation and prioritization
• Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery.  Collaborate with other project managers, delivery managers, and senior managers to align resources to the plan
• Establish communication plans and schedules.  Provide frequent project updates to all stake holders within FreedomPay and the client
• Coordinate meetings with clients, partners, integrators, and internal resources such as software, database, platform, network and security engineers/architects, etc.
• Coordinate and manage vendor or 3rd party work streams. Closely align with client and vendor project managers on timely and successful delivery 
• Act as the single point of contact for all delivery and tracking at the intersection of multiple software development and infrastructure initiatives
• Recommend internal process, policy, and quality improvements
• Foster a culture of teamwork, collaboration, proactive and positive communication
• IT Project Managers work standard work weeks but may be required to work some after hour maintenance windows with the teams

Required Qualifications and Skills

• Bachelor Degree or higher in Computer Science, Management, MIS, Engineering, or related discipline
• Capable of understanding technical infrastructure verbiage
• Relevant Industry Certifications and classes are preferred:  Project Management (i.e. PMP, PRINCE II), SCRUM Master, Ethics, Communication, Management
• Comfortable working in a fast paced and entrepreneurial environment
• Ability to translate requirements, goals, and directives into well-structured tasks and plans, including implementation plans, pre-requisites, order of execution, etc.
• Capable of understanding client issues and requests, then translating them into clear deliverables for the teams
• Polished communicator, well organized, detail oriented, and hands on.
• Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
• Azure DevOps, MS Project, MS Office, Lucid Charts, Confluence

Required Experience

• 3-5+ years delivering IT Infrastructure related IT projects across multi-faceted teams in a service provider context
• In-depth knowledge of relevant technologies such as Highly Available Web Environments, API’s, Networking/Load-Balancing, DNS
• Demonstrated strong leadership, decision making, and problem-solving skills and experience
• Demonstrated experience managing multiple concurrent work streams in a fast-paced entrepreneurial environment
• Interfacing with external and internal stake holders and SME’s, and C-level personnel
• Experience working with both enterprise level clients and quick agile projects
• Experience in translating architecture discussions into actionable items
• Experience working within the Microsoft realm
• Delivered projects using various software development methodologies, including Waterfall, and Agile SCRUM
• Experience within the payments and/or financial services industry a plus