Senior Manager - Retail Training & Development

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Key Responsibilities:

The incumbent is responsible for identifying / analyzing business needs, and planning / delivering training programs or any other developmental solutions to enhance organizational capabilities of Retail and Outlet.

• Develop and execute the training solutions required to support our business objective of increasing sales, market share, profitability, and customer experience to ensure sustained growth.
• Build the knowledge, confidence and leadership capabilities to deliver for customers and the business.
  • Selling Skills (all staff) / Leadership capability (Store Leader and above) improvement
  • Conversion / productivity / New customer acquisition (Gen Z) improvement
• Elevate Customer Experience (Customer scores improvement)
• Partner closely with Channel Head, Reginal Leader and HR to ensure training or any other developmental solutions to be delivered most effectively (through TTT to Reginal Leader, and/or effective tools or materials for Reginal Leader, collaboration with HR through various projects)
• Contribute to accelerate brand transformation by enhancing fashion acumen throughout the organization · Contacts:
  • Internal – Channel Head, Reginal Leader, Store Leaders, HR, APAC RT&D, GPOD team, Buying team, Global Customer Experience team
  • External - Training Vendors, External venue

Education / Qualifications:

• Training planning and execution experience in Fashion/Luxury industries
• More than 5 years' experience as Store Manager, Stylist, MD in fashion/apparel brands with an ability to deliver training (Nice to have)
• Strong interpersonal and communication skills, with the ability to build trusted relationships with internal and external business partners and collaborate effectively with team members.
• Experience in management training i.e. Situational Leadership, Coaching Training, is a plus
• Working experience in fast moving US company or culture is a plus
• Passion on people development is a plus
• Hands-on, self-starter, energetic with a positive attitude and strong work ethic
• Creative and strategic problem solver with solid execution and implementation skills
• Must be results-oriented and be willing to influence performance on a regular basis
• Japanese Fluent, Business level English (mandatory)
• Bachelor's degree required

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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