Rally House

Sells licensed sports apparel and gifts

Head Coach - Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeGilbert, AZ, USA$25.15 - $36.50In-person

About the Job

Requirements

At least 5 years of retail experience.
At least 2 years of store management and leadership experience.
Ability to analyze performance, identify opportunities, and drive improvement.
Advanced leadership and coaching skills to build high-performing teams.
Deep understanding of store operations, service standards, and execution.
Availability to work 40 hours per week with open availability, including daytime, nights, weekends, holidays, and featured local sports events.
Ability to stand and walk for extended periods, lift up to 50 pounds, bend, reach, and climb ladders.

Responsibilities

Lead the overall performance and culture of the store.
Build and develop a strong team, recruit and schedule staff, and lead others.
Ensure consistent execution of operational, merchandising, and service standards.
Drive sales and profitability through sales forecasting, inventory control, and payroll management.
Ensure the customer remains the top priority.
Meet Rally House visual standards through floor moves, merchandising, organizing, game-planning, and execution.
Model, coach, and inspire an exceptional customer experience and build community connections.
Retain talent and ensure bench strength.
Provide direct, complete, and actionable feedback, listen to team members, and allow ideas to be shared.
Consider options carefully and balance data and judgment to make sound day-to-day decisions.
Identify and solve problems while keeping goals in mind and pursuing continuous improvement.

Desired Qualifications

An associate’s or bachelor’s degree.

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

Competencies

Drive for Results: Holds self to high standards and pushes through challenges to deliver results.
Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.
Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.
Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.
Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions.
Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.

Responsibilities

Staffing: recruiting, scheduling, leading others

Customer service: ensures customer remains the top priority

Delivery Results: sales forecasting, inventory control, payroll management

Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Skills and Knowledge

Ability to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retail

Qualifications

5+ years of experience in retail
2+ years of store management and leadership experience
Associates or Bachelor’s degree preferred
Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

Must be able to stand and walk for extended periods of time
Ability to lift up to 50 pounds
Ability to bend, reach, and climb ladders

Pay Range

$25.15 - $36.50

About the Company

Rally House

Sells licensed sports apparel and gifts

Rally House operates as a specialty boutique offering a large selection of apparel, gifts, and home décor that represent local NCAA, NFL, MLB, NBA, NHL, and MLS teams. It also carries local novelties and regional-inspired items, with stores in the Midwest, South, and Northeast and round-the-clock shopping at rallyhouse.com. Each store tailors its merchandise to the teams popular in its city, and customers can expect friendly service from associates who help them find items that show their team pride. The company also hosts exclusive autograph sessions, ticket giveaways, and events with local celebrities to connect fans with their teams. The goal is to make it easy for fans to express their unique team spirit wherever they live and shop, through one-of-a-kind merchandise and experiences.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 1989

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