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Full-Time

Sales Enablement Manager

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Consumer Software
Enterprise Software

Compensation Overview

$126k - $146.4kAnnually

+ Bonus + Equity

Senior, Expert

San Francisco, CA, USA

Hybrid working policy requires in-office presence at least two days per week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization
  • Experience in delivering training both in-person and remotely
  • Experience in designing self-paced learning interventions
  • The ability to work cross-functionally and with senior leadership
  • Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
  • An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
  • Working knowledge of sales process and success criteria
  • Analytical mindset with the ability to measure and report on the effectiveness of training programs.
  • Excellent communication (verbal, written, and presentation) and interpersonal skill; positive, flexible attitude
  • Group facilitation skills; running workshops, role plays and hands-on learning activities
  • Ability and willingness to learn and develop new skills
  • Highly organized, great attention to detail, and deadline driven
  • Successful experience in deal coaching
Responsibilities
  • Collaborating closely with Product Marketing to ensure that launch assets are tailored to meet the needs of the field and drive successful product launches.
  • Developing and executing a content management strategy to distribute sales and customer success content effectively across regions.
  • Scoping knowledge gaps and enablement requests to assess the right enablement approach
  • Managing communications and calendars related to training programs
  • Design, development and delivery of education programs, utilizing blended learning methods
  • Facilitating training sessions (in-person and virtual)
  • Implementing effective post-training communications and access to resources
  • Onboarding new sales team members in the region
  • Implement metrics to assess the effectiveness of training programs and identify areas for improvement. Provide regular feedback to stakeholders on training outcomes.
  • Develop and maintain high-quality training materials, including presentations, guides, and interactive content, that are engaging and effective in driving sales performance
  • Act as a resource for the sales team, providing ongoing support, coaching, and mentoring to ensure successful adoption of training programs and continuous skill development.
  • Lead enablement programming as the single-threaded-owner for global initiatives and tiger teams where needed.

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
  • The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
  • Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.

What critics are saying

  • The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
  • Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
  • Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
  • Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.