JP Morgan Chase

Runs a consumer bank and an investment bank

Vice President Product Manager - Lending Servicing Platform Modernization

Technical Product ManagementPosted on Nov 13

Full-time$99.8k - $215kIn-person

About the Job

Requirements

At least 7 years of product management experience, including platform and/or large-scale modernization programs.
Ability to define target-state platform capabilities and translate architecture direction into executable roadmaps and incremental delivery.
Experience leading complex migrations, including legacy decomposition, phased cutover, decommissioning, and retirement, with strong operational rigor.
Strong executive communication and stakeholder management skills, with the ability to drive alignment and decisions across Product, Engineering, Operations, and Risk/Controls.
A data-driven approach to prioritization and performance management, with accountability for reliability and operational outcomes.
Experience with servicing platforms such as lending or loan servicing, payments servicing, documents or statements, and workflow or case management.
Familiarity with modern platform patterns, including API-first and event-driven design, workflow orchestration, cloud readiness, Site Reliability Engineering and observability, and resiliency.

Responsibilities

Define the multi-year modernization vision, strategy, and roadmap, including value creation, risk reduction, resiliency, engineering efficiency, milestones, and measurable outcomes.
Establish the target-state servicing platform architecture and operating model with Technology, covering domain boundaries, API and service strategy, workflow orchestration patterns, data and event approach, and non-functional requirements.
Lead delivery of foundational platform components for consistent servicing across channels, including servicing request intake and status, workflow and case orchestration, communications and notifications, documents and statements delivery, entitlements and roles, auditability, monitoring and telemetry, and self-service enablement.
Own migration strategy and execution across waves, including sequencing, cutover approach, readiness criteria, parallel runs where required, decommissioning plans, and legacy takeout accountability.
Establish platform-level standards and guardrails for APIs, reuse patterns, service-level agreements and objectives, reliability and observability expectations, and control requirements.
Lead alignment and decision-making with senior stakeholders, manage complex platform dependencies, and present trade-offs, risks, and recommendations with clear options and impacts.
Own epics and investment priorities aligned to modernization milestones, maintaining scope discipline, value-based prioritization, and delivery predictability.
Coordinate user acceptance testing, release readiness, change management, and operational enablement, including support models, runbooks, and training inputs, to ensure safe, stable releases and adoption.
Define and track platform health and modernization impact key performance indicators, including availability, latency, defects and incidents, scalability, cycle time, cost-to-serve, containment and deflection, time-to-resolution, and operational risk posture.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As the Vice President Product Manager in Business Banking Product Lending, you will set and drive the modernization strategy for the Business Banking servicing platform, owning the target-state platform vision and architecture in partnership with Engineering and Architecture. This role is accountable for delivering core platform capabilities, leading large-scale legacy decomposition and migration, and aligning senior stakeholders across Product, Technology, Operations, and Risk/Controls. The Vice President will ensure modernization outcomes improve resiliency, scalability, speed-to-market, and servicing experience while managing delivery sequencing and operational stability.

Job Responsibilities

Set platform modernization strategy: Define the multi-year modernization vision, strategy, and roadmap (value creation, risk reduction, resiliency, and engineering efficiency), with clear milestones and measurable outcomes.
Own future-state platform direction: Establish the target-state servicing platform architecture and operating model in partnership with Technology (domain boundaries, API/service strategy, workflow orchestration patterns, data/event approach, and non-functional requirements).
Deliver foundational platform capabilities: Lead delivery of core components that enable consistent servicing across channels (e.g., servicing request intake & status, workflow/case orchestration, communications/notifications, documents/statements delivery, entitlements/roles, auditability, monitoring/telemetry, self-service enablement).
Lead migration, cutover, and legacy retirement: Own migration strategy and execution across waves, including sequencing, cutover approach, readiness criteria, parallel run where required, decommission plans, and legacy “takeout” accountability.
Drive governance and standards: Establish platform-level standards and guardrails (APIs, reuse patterns, SLAs/SLOs, reliability/observability expectations, control requirements) to ensure consistent delivery across teams.
Executive stakeholder management: Lead alignment and decisioning with senior stakeholders; manage complex dependencies across platforms; surface trade-offs, risks, and recommendations with crisp options and clear impacts.
Portfolio and backlog leadership: Own epics and investment priorities aligned to modernization milestones; ensure scope discipline, value-based prioritization, and delivery predictability.
Operational readiness and adoption: Coordinate UAT, release readiness, change management, and operational enablement (support model, runbooks, training inputs) to ensure safe, stable releases and adoption.
Outcome and performance accountability: Define and track KPIs for platform health and modernization impact (availability, latency, defects/incidents, scalability, cycle time, cost-to-serve, containment/deflection, time-to-resolution, operational risk posture).

Required qualifications, skills, and capabilities

7 minimum years of product management experience, including platform and/or large-scale modernization programs.
Proven ability to define target-state platform capabilities and translate architecture direction into executable roadmaps and incremental delivery.
Demonstrated leadership of complex migrations (legacy decomposition, phased cutover, decommissioning/retirement) with high operational rigor.
Strong executive communication and stakeholder management skills; ability to drive alignment and decisions across Product, Engineering, Operations, and Risk/Controls.
Data-driven approach to prioritization and performance management, with accountability for reliability and operational outcomes.
Experience with servicing platforms (lending/loan servicing, payments servicing, documents/statements, workflow/case management).
Familiarity with modern platform patterns (API-first, event-driven design, workflow orchestration, cloud readiness, SRE/observability, resiliency).

Base Pay/Salary: Columbus,OH $99,750.00-$170,000.00; New York,NY $133,000.00-$215,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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