Full-Time

Research Engineer

Confirmed live in the last 24 hours

ASAPP

ASAPP

201-500 employees

AI-powered tools for customer service efficiency

Enterprise Software
AI & Machine Learning

Mid, Senior

New York, NY, USA

Hybrid position requiring in-office presence.

Category
Applied Machine Learning
Natural Language Processing (NLP)
AI Research
AI & Machine Learning
Requirements
  • A masters degree in any area of machine learning; or equivalent experience
  • Relevant academic or industrial research experience
  • The scientific curiosity and tenacity required to solve hard research problems.
  • Strong communications and interpersonal skills
  • Ability to work with a diverse team in a fast-paced environment
Responsibilities
  • Design, develop and evaluate novel techniques in AI to advance the capabilities and impact of ASAPP’s products.
  • Collaborate with product & engineering teams to ensure the success of projects during the research phase and after.
  • Build and maintain research datasets, infrastructure and toolkits
  • Collaborate with other functions at ASAPP to identify research opportunities.

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

Company Stage

Series C

Total Funding

$369.6M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.
  • Frank Slootman's board membership could open strategic growth opportunities for ASAPP.
  • AutoTranscribe's high accuracy positions ASAPP as a leader in transcription services.

What critics are saying

  • Emerging AI companies could erode ASAPP's market share with similar solutions.
  • Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.
  • Ethical concerns and regulatory scrutiny could impact ASAPP's operations and reputation.

What makes ASAPP unique

  • ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.
  • The CXP platform provides real-time guidance for customer care and sales agents.
  • ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

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Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave