Full-Time
Research Engineer
Posted on 11/22/2024
ASAPP
201-500 employees
AI tools for enhancing customer service
Mid, Senior
New York, NY, USA
This position is hybrid, requiring some in-office days.
- A masters degree in any area of machine learning; or equivalent experience
- Relevant academic or industrial research experience
- The scientific curiosity and tenacity required to solve hard research problems
- Strong communications and interpersonal skills
- Ability to work with a diverse team in a fast-paced environment
- Design, develop and evaluate novel techniques in AI to advance the capabilities and impact of ASAPP’s products
- Collaborate with product & engineering teams to ensure the success of projects during the research phase and after
- Build and maintain research datasets, infrastructure and toolkits
- Collaborate with other functions at ASAPP to identify research opportunities.
- Peer reviewed publications in any area of machine learning
- Strong software engineering experience
- Experience fine-tuning LLMs
- Ability to maintain a fun, casual, professional and productive team atmosphere
- The ability to communicate in a courteous, tactful, and concise manner
- Enthusiasm and the ability to thrive in an atmosphere of constant change
ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. ASAPP primarily serves businesses with high volumes of customer interactions, such as call centers and customer support departments, operating within the growing customer experience market. Unlike many competitors, ASAPP offers its solutions through a subscription-based software-as-a-service (SaaS) model, allowing clients to scale their usage based on needs. The company's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses improve customer experiences.
Company Size
201-500
Company Stage
Series C
Total Funding
$369.6M
Headquarters
New York City, New York
Founded
2014
Simplify's Take
What believers are saying
- CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.
- Frank Slootman's board membership could enhance ASAPP's strategic market positioning.
- AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.
What critics are saying
- Emerging AI startups could erode ASAPP's market share with similar solutions.
- Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.
- Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.
What makes ASAPP unique
- ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.
- The CXP platform provides real-time guidance for customer care and sales agents.
- ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.
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Benefits
Learning & Development
Comprehensive Health Benefits
Daily Catered Meals
Vacation
401K Program
Family Leave
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%ASAPP named a Leader in Digital Customer Interaction Solutions by top independent research firm.
ASAPP, the generative AI company for contact centers, announced that Frank Slootman, CEO and chairman of Snowflake, has joined its Board of Directors.
ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them.
Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More. Since late last year, AI development has gained momentum at what seems like an inexorable pace. From large language models (LLMs) like GPT-4 that are capable of extraordinary cognitive feats (like scoring in the 90th percentile on the Uniform Bar Examination) to ASR platforms like ASAPP (which has reached 98.25% accuracy), it’s clear that the tempo of progress in AI will only continue to accelerate. Improvements in the field have been so rapid that a petition to impose a moratorium on training AI systems has received more than 27,000 signatures, including from many leading AI researchers, intellectuals and entrepreneurs. While caution is certainly warranted when it comes to technology as powerful as AI, the potential benefits of these systems are so vast that we will soon see rising AI adoption across a sprawling range of industries and sectors. The competitive advantages offered by AI will hasten its rate of adoption, and the technology will become increasingly differentiated by sector and use case. This means AI will become deeply embedded in the daily operations of a surging number of companies — a shift that will fundamentally alter how market share is distributed, which products and services are available to customers and how companies position themselves in the world. Why AI adoption will be rapid and widespreadIntelligence is the most powerful and dynamic resource we have — it’s an engine of innovation, it can be put toward unlimited purposes, and in the case of AI, it even has the potential to be recursively self-improving
“At ASAPP, ASAPP, Inc develop generative AI products to help leading brands transform their contact center into a revenue driver by giving their agents tools and insights to deliver optimal service.