Full-Time
Building Services Associate
Bigos Management
Compensation Overview
$16 - $19.50/hr
Minneapolis, MN, USA
In Person
Category
 Facilities Operations (1) |
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Required Skills
Customer Service
Requirements
- A high school diploma or GED is required.
- At least 1 year of customer service experience is required.
- Must be at least 21 years of age.
- Must be fluent in English with strong oral and written communication skills.
- Must be able to use tact and diplomacy when dealing with co-workers and the public.
- Must be able to work collaboratively in a team environment.
- Must maintain a calm demeanor when handling stressful situations.
- Must be able to travel for required trainings, meetings, and company events.
Responsibilities
- Provide customer service to residents, vendors, and co-workers regarding apartment community needs.
- Manage the parking ramp, including addressing entry and exit problems and conducting car counts.
- Deliver notices daily to residents' doors.
- Assist with scheduling move-ins and move-outs.
- Assist residents with package pick-ups, amenity reservations and access, and general customer service needs.
- Circulate among visitors and residents to promote hospitality and resident support.
- Handle and resolve resident and vendor concerns or requests for assistance.
- Control and secure the building key system, including providing key access to co-workers and vendors.
- Patrol and monitor building premises to prevent and detect intrusion and ensure the security of doors, windows, and gates.
- Provide safe escorts for individuals when requested.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Assist with investigations of unusual incidents.
- Assess situations and escalate appropriately to Property Management, police, or the fire department during emergencies.
- Keep Property Management informed of issues on or near the property.
- Attend required trainings and meetings.
- Perform other duties assigned by the Property Manager.