At least one year of customer service experience is required.
Applicants must be at least 21 years old.
Fluency in English and strong oral and written communication skills are required.
Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public is required.
Ability to work collaboratively in a team environment is required.
Ability to maintain a calm demeanor when handling stressful situations is required.
Ability to travel for required trainings, meetings, and company events is required.
Responsibilities
Provide customer service to residents, vendors, and co-workers who need assistance with details related to the apartment community.
Monitor the premises for disturbances, lockouts, or infractions of community rules.
Manage the parking ramp, addressing entry and exit problems and conducting car counts.
Deliver notices to residents' doors daily.
Assist with scheduling move-ins and move-outs.
Assist residents with package pick-ups, reserving and accessing amenities, and general customer service needs.
Circulate among visitors and residents to promote hospitality and resident support.
Handle and resolve resident and vendor concerns or requests for assistance efficiently.
Control and secure the building key system, including providing key access to co-workers and vendors.
Patrol and monitor building premises to prevent and detect signs of intrusion and to ensure the security of doors, windows, and gates.
Provide safe escorts for individuals when requested.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
Assist in investigating unusual incidents.
Assess situations and escalate appropriately to Property Management and/or the police or fire department in emergencies, such as fires or the presence of unauthorized persons.
Keep Property Management informed of issues on or near the property.
Attend required trainings and meetings.
Perform other duties as assigned by the Property Manager.
BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2026 FOR THE 12th TIME
LOCATION
Axon Green/Be - Minneapolis, MN (539 units)
HOURS Monday - Friday, 11:30 am - 8:00 pm
PAY, BENEFITS, AND PERKS
Hiring Pay Range: $17.00 - $20.00/hr
Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
401(k) Plan with employer match
Ten paid holidays, no waiting period to receive holiday pay
Generous Paid Time Off (PTO) and rollover options
Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
Company paid benefits including Life Insurance, Short Term and Long Term Disability
Employee Assistance Program (EAP)
Educational Assistance options
Rent discount
Life Time Fitness Membership discount
The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([email protected]).
SUMMARY The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.
ESSENTIAL JOB DUTIES
Provides excellent customer service by having a professional and service-oriented demeanor
Parking ramp management including addressing entry/exit problems, car counts, etc.
Daily delivery of notices to resident’s doors
Assist with scheduling for move-in/move-outs
Assists residents with package pick-ups, reserving and accessing amenities, and general customer service needs
Circulates among visitors and residents to promote a feeling of hospitality and resident support
Efficiently handles and resolves resident and vendor concerns or requests for assistance
Responsible for control and security of building key system, including providing co-workers and vendors with key access
Patrols and monitors building premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Provides safe escort for individuals when requested
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Assists in investigations of any unusual incidents
Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons
Keeps Property Management aware of any and all issues on or near the property
Attend required trainings and meetings
Other duties as assigned by Property Manager
QUALIFICATIONS Education and Experience:
High school diploma or GED required
1+ year of customer service experience
Individual must be 21 years of age or older
Skills and Abilities:
Fluent in English with strong skills in oral and written communication
Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public
Ability to work collaboratively in a team environment
Maintain a calm demeanor when handling stressful situations
Ability to travel for required trainings, meetings and company events