Collection Specialist

MUST HAVE: Experience with homeowners insurance claims and a strong background in collections.

WHO WE ARE

United Water Restoration Group (UWRG) is a 24/7 emergency water, fire, and mold restoration company. When our customers experience damage to their homes or businesses, our mission is to restore their properties to pre-loss condition with professionalism, integrity, and exceptional customer service.

We are a growing company looking for an experienced, motivated, and results-driven Accounts Receivable Specialist to join our team.

A DAY IN THE LIFE OF AN AR SPECIALIST

The AR Specialist is responsible for managing outstanding accounts receivable, collecting payments, resolving billing disputes, and maintaining consistent communication with customers and insurance companies.

The ideal candidate understands the homeowners insurance claims process, including how claims are processed, approved, and paid. You will work closely with our customers, insurance carriers, estimators, and operations teams to ensure timely payments while maintaining positive customer relationships.

Key Responsibilities:

• Manage a portfolio of outstanding accounts receivable and actively pursue timely collections.

• Contact customers through phone calls, emails, and text messages to secure payments and establish payment commitments.

• Understand and navigate the homeowners insurance claims process, including insurance reimbursements, claim payments, deductibles, and outstanding balances.

• Communicate with insurance adjusters, carriers, and customers regarding payment status, claim delays, and outstanding invoices.

• Assist customers with understanding the reimbursement process while reinforcing contractual payment terms.

• Review aging reports and prioritize accounts based on outstanding balances, payment history, and delinquency.

• Resolve billing disputes, payment discrepancies, and customer concerns professionally and efficiently.

• Negotiate payment arrangements and follow up on promised payments.

• Maintain accurate and detailed documentation of all collection activities, customer communications, and account updates.

• Work closely with Operations Managers, Project Managers, and Estimators to obtain necessary documentation and resolve payment-related issues.

• Identify delinquent accounts requiring escalation, including lien processing and legal collections.

• Monitor collection performance and meet established departmental KPIs and collection goals.

• Minimize bad debt and improve cash flow through proactive and consistent collection efforts.

ABOUT YOU

Required Qualifications:

• MUST have experience with homeowners insurance claims and the property insurance payment/reimbursement process.

• Strong background in accounts receivable and collections, preferably with 3–5 years of experience.

• Understanding of insurance claim payments, deductibles, coverage disputes, and reimbursement delays.

• Strong negotiation, problem-solving, and conflict-resolution skills.

• Excellent verbal and written communication skills.

• Ability to handle difficult customer conversations with professionalism, empathy, and confidence.

• Strong organizational skills and attention to detail.

• Ability to work independently, prioritize multiple accounts, and thrive in a fast-paced environment.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

Preferred Qualifications:

• Experience in water, fire, mold restoration, construction, roofing, or another insurance-related industry.

• Experience working directly with insurance adjusters, carriers, or third-party administrators (TPAs).

• Familiarity with Florida construction lien procedures and collection escalation processes.

• Experience with QuickBooks, accounts receivable software, or restoration management systems.

WHAT WE ARE LOOKING FOR

We are looking for someone who takes ownership of their accounts, follows through on commitments, and understands that successful collections require persistence, accountability, and strong communication.

Our ideal candidate is someone who doesn't simply send reminders and wait for payments but proactively identifies obstacles, finds solutions, and drives accounts toward resolution.

BENEFITS

• 401(k)

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

SCHEDULE & LOCATION

Job Type: Full-time
Schedule: Monday to Friday, 8-hour shift
Work Setting: In-office
Location: Deerfield Beach, FL

Join our team and help us deliver exceptional service while maintaining the financial health of a growing restoration company. Apply today!