Brand Support - German Speaker

📄 JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

🎯 TASKS

Reporting to the Lead Brand Support North, the responsibilities and duties are: 
Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view; 
Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
Activity 4 : Resolve and assist sellers through technical problems;
Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
Activity 7 : Closely follow the updates from our technical partners;
Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

👉 MUST HAVE skills

Experience on technical support; 
Able to identify and analyse technical issues;
Experience on marketplace; 
Good communication, logic and organisation skills;
Rigorous and proactive profile; 
Able to identify and analyse technical issues; 
English and fluent in German.

👉 NICE TO HAVE skills

• Based in Barcelona

✅ BENEFITS

👉Variable bonus
👉Hybrid work model with the possibility to smartworking 2 days a week
👉Online language learning Platform
👉Intensive workday on Friday
👉Health Insurance
👉Holidays: 27 days

⚙️RECRUITMENT PROCESS

1️⃣HR interview
2️⃣Hiring Manager Interview