General Liability Claims Manager

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary 

In this role, you will provide leadership, technical oversight, and management of General Liability Claims. You will provide oversight and technical guidance on complex, high-severity, and coverage-sensitive claims and ensure claims are handled in accordance with applicable policy provisions, legal and regulatory requirements, and Company claim handling procedures, guidelines, and best practices. 

As a General Liability Claims Manager, you will lead a team that has oversight of coverage issues to ensure timely recognition, analysis, escalation, and communication in accordance with Company coverage guidelines. You will ensure appropriate claim investigation, evaluation, case reserving, litigation management, documentation, and resolution practices while providing timely and responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders. 

Essential Functions

Claims Leadership & Oversight

• Review and assign new loss notices and oversee the timely, effective handling of General Liability claims.
• Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
• Review open claim files to ensure appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
• Monitor claim reserves and expenses to ensure they appropriately reflect anticipated exposures and established claim handling procedures.
• Provide guidance on Commercial General Liability coverage issues and the communication of coverage positions.
• Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
• Ensure required claims are appropriately reported to Home Office Claim Staff and reinsurers.
• Maintain required licenses, certifications, and designations.

Quality & Compliance

• Ensure claim handling and documentation comply with Company policies, claim procedures, regulatory requirements, and applicable laws.
• Conduct quality assurance audits and periodic reviews of open claims to promote timely and appropriate claim handling.
• Participate in Home Office audits and claim reviews.
• Keep the team informed of relevant legal developments, claim standards, and General Liability best practices.
• Partner with Underwriting and other business areas on significant claims, coverage considerations, and claim trends.

Team Leadership & Development

• Lead, coach, and develop claims professionals, providing ongoing feedback, technical guidance, and career development support.
• Support recruiting, hiring, onboarding, training, work assignment, and performance management activities.
• Develop and support training that strengthens technical expertise in General Liability, coverage analysis, investigation, evaluation, negotiation, litigation management, and claim resolution.
• Delegate work based on team members’ experience and expertise while establishing clear expectations and accountability.
• Foster a collaborative environment focused on sound decision-making, continuous improvement, and strong results.

Customer & Business Partnership

• Provide responsive service to insureds, claimants, brokers, and other stakeholders throughout the claims process.
• Maintain effective communication regarding claim status and significant developments.
• Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
• Build strong working relationships with Underwriting and other internal business partners to support the General Liability business.

Additional Responsibilities

• Handle or directly manage selected complex General Liability claims when appropriate.
• Participate in special projects and assignments as needed.

Supervisory Responsibilities: This position is responsible for leading and maintaining an engaged, appropriately trained claims team with the technical knowledge and skills necessary to effectively manage General Liability claims. Responsibilities include interviewing, hiring, training, assigning and directing work, providing performance feedback and coaching, supporting employee development, and addressing performance or operational concerns.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience Required 

• Bachelor's degree from a four-year college or university. 
• Juris Doctor (J.D.) highly preferred. 
• 10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims. 
• 5+ years of management or supervisory experience. 
• Active license to practice law in at least one U.S. jurisdiction.

Other Qualifications Required

• Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management. 
• Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage. 
• CPCU or other advanced claims training/designation preferred. 

Other Skills and Abilities Required

• Demonstrated leadership and claims management ability. 
• Strong verbal and written communication skills. 
• Effective interpersonal, negotiation, problem-solving, and decision-making skills. 
• Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims. 

#LI-Hybrid #LI-Remote



SALARY: The estimated salary range for this position is $180,000.00 - $225,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:  
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans


Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts





It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.