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Kiniksa Pharmaceuticals

Biopharmaceutical therapies for debilitating diseases

IT Senior Manager - Salesforce Solutions Architect, Commercial Applications

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeLexington, MA, USA$184k - $197k

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Systems, or a related field.
  • At least five years of Salesforce experience with hands-on configuration and solution design.
  • Experience architecting Salesforce Cloud solutions in a commercial or sales-driven environment.
  • Experience with Sales, Service, Health, or Life Science Cloud.
  • Experience with Marketing Cloud.
  • Experience integrating third-party platforms for communication channels, including voice over internet protocol, email, text, fax, and social media applications.
  • Hands-on experience with Salesforce security, data architecture, sharing rules, and automation using Flows.
  • Hands-on experience integrating Salesforce with external systems using application programming interfaces or middleware.
  • Experience overseeing work performed by Salesforce partners or system integrators.
  • Experience with Marketing Cloud Journeys, Contact Builder, and data extensions.
  • Experience with Agile delivery methodologies and tools such as JIRA and Confluence.
  • Experience supporting reporting, analytics, or data governance in Salesforce.

Responsibilities

  • Serve as technical architect and technical owner for Salesforce Commercial platforms, including Health Cloud, Marketing Cloud, and artificial intelligence features such as Agentforce, Einstein, and large language models.
  • Design and hands-on configure Salesforce solutions, including objects, flows, security models, data structures, marketing automations, and Agentforce AI agents.
  • Partner with Commercial Operations, Marketing, Patient Services, and Analytics teams to translate business needs into scalable Salesforce architectures.
  • Design and support Marketing Cloud journeys, integrations, and data synchronization across Salesforce platforms and external systems.
  • Define and enforce Salesforce governance, best practices, and architectural standards across environments and teams.
  • Design and oversee integrations using application programming interfaces and middleware to connect Salesforce with data platforms and third-party vendors.
  • Collaborate with IT Infrastructure, Security, Legal, and Compliance teams to align with data privacy and regulatory requirements.
  • Serve as technical liaison to Salesforce and external implementation partners, providing design leadership and quality oversight.
  • Support release management, environment strategy, and deployment across sandboxes and production environments.
  • Mentor administrators and developers and promote strong technical practices.
  • Lead brainstorming, requirements, and use-case sessions with business and IT stakeholders.
  • Convert requirements into functional prototypes and convey technical specifications to external resources to develop end-to-end solutions.
  • Stay abreast of key technology platforms, maintain a technical roadmap for the next 12 to 18 months, and present it to business and IT stakeholders on a set cadence.

Desired Qualifications

  • Salesforce certifications such as Administrator, Platform App Builder, Service Cloud, Marketing Cloud, Health Cloud, or Life Sciences Cloud.
  • Experience with Veeva platforms and solutions in a life sciences commercial environment.
  • Experience working in a regulated industry such as biotechnology, pharmaceuticals, or healthcare.
  • Experience with Salesforce Cloud Voice and call center technologies such as Genesys or Natterbox.

About the Company

Kiniksa Pharmaceuticals

Biopharmaceutical therapies for debilitating diseases

Kiniksa Pharmaceuticals develops and delivers therapies for patients with serious diseases that have few good treatment options. The company focuses on research and development, conducts clinical trials, and then brings approved therapies to market. Its products are created through an R&D process and are intended to be used by patients via the healthcare system, with outcomes measured to help save or improve lives. What sets Kiniksa apart is its patient-centric approach and commitment to urgency and integrity, along with a business model that combines internal R&D with partnerships and licensing to bring therapies to patients. The company aims to improve patient outcomes and quality of life by delivering effective treatments where options are limited.

Company size
201-500
Company stage
IPO
Headquarters
Lexington, KY
Founded
2015

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