Administrative Specialist 2

Agency

Dept of Revenue

Division

Examination

Job Classification Title

Administrative Specialist II (S)

Position Number

60081509

Grade

NC09

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is seeking an Administrative Specialist in the Examination Division. This position plays an important role within the Department in the overall review and compliance effort related to the individual income, corporate and franchise, and sales and use tax schedules. The major purpose of this position is to handle phone calls and analyze non-filer cases in the individual income tax schedule. The incumbent makes determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action. The work involves reviewing tax returns and related documents for completeness and accuracy. This person will access and review taxpayer account information in the Integrated Tax Administration System (ITAS) and Portfolio Warehouse (PW), answers taxpayer phone calls, and generates letters when needed. The Administrative Specialist educates and assists taxpayers with tax compliance and reporting procedures to ensure adherence to tax laws.

Knowledge Skills and Abilities/Management Preferences

• Proficiency in the use of spreadsheet and word-processing software

• Ability to communicate effectively with a diverse range of stakeholders

• Capacity to work independently with minimal supervision

Recruitment Range: $41,206 - $48,933

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). 

Some highlights include: 

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service  

• Twelve paid holidays per year  

• Fifteen vacation days per year which increase as length of service increases and accumulates year-to-year  

• Twelve sick days/year which are cumulative indefinitely 

• Paid Parental Leave  

• Personal Observance Leave and Community Service Leave   

• Longevity pays lump sum payout yearly based on length of service  

• 401K and 457 plans

• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. 

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.   
 
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. 

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tanya Jackson Dearmon

Recruiter Email:

[email protected]