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Boulanger

Electroménager and multimedia retailer with services

Manager Service Client

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeLa Chapelle-Saint-Aubin, FranceIn-person

About the Job

Requirements

  • A Bac+3 to Bac+5 qualification oriented toward commerce or management.
  • Ability to understand strategic issues and work with management tools, numerical data, and strategic direction.
  • Ability to train, motivate, and give purpose to a team to support its development.
  • Ability to argue persuasively, resolve conflicts, and propose appropriate action plans.
  • Strong organization and ability to listen, collaborate, and respond quickly while prioritizing customer service.

Responsibilities

  • Train, support, and set clear objectives for the team while following management routines and developing each team member.
  • Contribute to setting objectives, monitor key performance indicators, implement action plans, analyze data, control costs, and optimize human and material resource management.
  • Coordinate personnel management, ensure compliance with internal cash register, logistics, and administrative procedures, maintain reliable stock, and ensure service quality.
  • Ensure a welcoming environment, animate customer satisfaction, and develop service sales through promotions and engaging activities.
  • Collaborate on the store's commercial policy, promote the service offering, and maintain smooth product flows to meet customer expectations.

About the Company

Boulanger

Electroménager and multimedia retailer with services

Boulanger is a French retailer that specializes in home appliances and multimedia, with more than 220 stores and a strong online presence via boulanger.com. Customers shop in-store or online and can access services such as same-day delivery in Paris, next-day delivery across France, product setup, remote or in-home assistance, seven-day support, subscriptions, rental options, and reconditioned products, with its products designed under three in-house brands (Listo, Essentielb, Skillkorp). It differentiates itself through a customer-first culture built on expert guidance, clear and simple solutions, and a broad ecosystem of services, along with a focus on developing its employees. Its goal is to achieve high customer satisfaction by combining expert guidance, convenient delivery and installation, flexible purchasing options, and accessible products through an omnichannel approach.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lesquin, France
Founded
1954

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