Call Center Inbound Sales Agent

Camping World is seeking a Member Services Contact Center Operations for our growing team. A Member Services Contact Center Operations handles inbound calls relating to Good Sam membership service and sales.

What You’ll Do:

• Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling.
• Receive and respond to membership inquiries by listening attentively and responding with first-class customer service.
• Process and receive customer calls and solicit additional sales of various memberships and services.
• Provide knowledge to customers by explaining the type of service or membership offered.
• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
• Validate and update membership accounts with required call and order information.
• Perform other miscellaneous duties as assigned.

What You’ll Need to Have for the Role:

• High school diploma or equivalent.
• One year of commission-based sales or high-volume contact center experience preferred.
• Experience in the Microsoft Office Suite (Word, Excel, Outlook) and Microsoft 365 tools such as Teams, SharePoint, and OneDrive. Able to navigate internal company systems and conduct effective online research.
• Strong interpersonal, verbal/written communication and listening abilities required.
• Ability to enter accurate, real-time data entry while simultaneously managing a live conversation with a customer.
• Must have effective organizational skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 lbs.
• Ability to work nights, weekends, and holidays.

General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.