Resource One Credit Union

Member-owned credit union offering loans

Member Experience Representative

Retail & Commercial BankingPosted on Nov 9

Part-timeIrving, TX, USA$15 - $16.25 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 1 year of cash-handling experience is required.
Excellent mathematical and problem-solving skills are required.
Excellent written, listening, and verbal communication skills are required.
Excellent customer service skills are required.
Ability to operate a 10-key series is required.
Ability to maintain discretion and confidentiality is required.
Ability to multitask, prioritize, and adapt to a consistently changing environment is required.
Proficiency in Microsoft computer applications is required.
Candidates must successfully complete a credit check, background check, and drug screen.
Ability to stand or sit for prolonged periods is required.
Ability to operate standard office equipment and keyboards is required.
Ability to visually recognize, reconcile, and verify numerical details for accuracy is required.
Ability to perform repetitive motions involving the wrists, hands, or fingers is required.
Ability to access and navigate the facility with reasonable accommodations is required.
Ability to lift and carry small parcels, packages, and other items is required.

Responsibilities

Greet members professionally and courteously, and assist them with issues, questions, and requests.
Process deposits, withdrawals, cashier’s checks, money orders, and loan payments in person, by telephone, or by mail.
Balance and verify transactions and cash totals daily.
Maintain working knowledge of the credit union’s products and services, and offer appropriate options to members and potential members.
Open and close computer terminal accounts daily.
Examine documents for endorsement and negotiability.
Detect and resolve discrepancies promptly.
Perform drive-up teller and night drop functions as assigned.
Perform other duties as assigned.

Desired Qualifications

Prior banking or credit union experience is preferred.

Description

The Member Experience Representative will assist members and non-members of the credit union with various administrative and financial transactions, and will be responsible for processing routine banking transactions and recommending products and services based on the member’s financial goals.

Role and Responsibilities

Greet members in a professional and courteous manner and assist them with all issues, questions and requests.
Process member transactions, including; deposits, withdrawals, cashiers’ checks, money orders, and loan payments in person, by telephone or mail.
Balance and verifies transactions and cash totals on a daily basis
Maintains a thorough working knowledge of the complete line of products and services and offers appropriate products and services to members and potential members.
Opens and closes computer terminal accounts daily
Examines documents for endorsement and negotiability.
Detects and resolves discrepancies promptly.
Performs drive-up teller and night drop functions as assigned.
Other duties as assigned.

Requirements

High school diploma or equivalent.
1+ years’ cash handling experience.
Prior banking/credit union experience preferred.

Knowledge, Skills and Abilities

Excellent mathematical and problem solving skills.
Excellent written, listening and verbal communication skills.
Excellent customer service skills.
Ability to operate 10-key series.
Ability to maintain discretion and confidentiality.
Must have the ability to multitask, prioritize, and adapt to a consistently changing environment.
Proficient in Microsoft computer applications.

Physical Demands and Work Environment

Stationary work, often requiring standing or sitting for prolonged periods
Operate standard office equipment and keyboards
Visually recognize, reconcile, and verify numerical details for accuracy
Repeating motions that may include the wrists, hands and/or fingers
Must be able to access and navigate facility with reasonable accommodations
Lift and carry small parcels, packages and other items

Additional Notes

Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Schedule for this position is Tuesday, Thursday, Friday, and Saturday

Equal Employment Opportunity EmployerOur credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.Stronger leaders. Stronger coworkers. Stronger friends.

About the Company

Resource One Credit Union

Member-owned credit union offering loans

Resource One Credit Union is a member-owned financial cooperative serving Texans. It provides typical banking products such as savings, checking, auto loans, mortgages, and other financial services to its members. Members own the credit union, and earnings are returned to them as better rates and lower fees, not as profits for outside shareholders. Products work like standard credit-union services: members deposit money, earn interest, and can borrow at rates based on member eligibility, with decisions guided by member needs and honest financial advice. The organization differentiates itself by being owned by its members, sharing profits with the membership, and focusing on people-helping-people in communities across Dallas and Northwest Harris counties. Its goal is to help members achieve their financial goals by offering fair products, transparent advice, and community-focused service while growing a loyal membership base.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1936

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