Program Manager
Operations Readiness
Posted on 10/31/2023
INACTIVE
Stripe

5,001-10,000 employees

Financial infrastructure platform for business payments
Company Overview
Stripe stands out as a leading financial infrastructure platform, providing robust payment solutions that empower businesses of all sizes, from startups to large enterprises, to grow and adapt swiftly. The company's culture encourages technical innovation, offering low-to-no-code solutions and API-based integrations that are easy to implement yet scalable, making it a competitive choice in the industry. With a mission to increase the internet's GDP, Stripe's influence extends globally, with headquarters in both San Francisco and Dublin.
Financial Services
Data & Analytics

Company Stage

Series I

Total Funding

$8.6B

Founded

2010

Headquarters

South San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

29%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
SQL
Marketing
Data Analysis
CategoriesNew
Sales & Account Management
Operations & Logistics
Product
Requirements
  • 4+ years of experience in operations program management, product operations, and/or product management
  • Experience working cross-functionally (ideally with product and engineering teams)
  • Interest in data analytics with some experience navigating large data sets and/or SQL
  • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
  • Strong written and verbal communication skills with a precise talent for clearly articulating operational context and considerations to stakeholders that are less familiar with the domain
Responsibilities
  • Critically evaluate upcoming ships (e.g., product launches), determine the actions required to optimize the operational impact of the ships, and tactically coordinate those actions
  • Partner with multiple stakeholders across Operations and other Stripe teams (e.g., product teams, marketing, sales, legal) to achieve the goals of the Operations Readiness program; you will oftentimes need to objectively evaluate teams’ competing priorities and align stakeholders on the most-optimal solution for Stripe and our users
  • Build and refine scalable processes (e.g., process to review and enable incoming ships) and comprehensive resources (e.g., guides that enable product teams to self-serve the required enablement actions) required to effectively run and scale the program
  • Measure and share the impact of your team’s work, using metrics to refine and remediate issues that don’t meet Stripe’s standards
  • Maximize the impact of your learnings by proactively identifying other opportunities to further help Operations scale and sharing input on other projects when relevant
  • Contribute to the evolution of the Ops Readiness strategy; example elements of a strategy include the program’s vision, target metrics, and tactical approach
  • Empower and mentor new team members to complete high-quality work, grow their careers and make Stripe a better environment for the team
Desired Qualifications
  • Experience in operations or customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
  • Ability to influence and partner with technical and cross-functional teams, specifically with product and engineering teams
  • Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams (e.g. experience negotiating the development of product features)
  • Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience