Customer Fulfilment Analyst

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

German-speaking Customer Fulfilment Analyst

Location: Frimley, Surrey

Function: Supply Chain – Shared Service Centre

Contract: Permanent

This position is not available for international relocation

This position is eligible to work from home one day a week

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our German market. In addition to that, you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you’ll be looking for ways to improve and standardise processes.

The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers.

What’s in it for you?

• Flexible starting and finishing times + 4.5 day working week
• Profit Share, Pension, Life cover & Health Insurance
• Free Parking, Shuttle bus from local train stations, EV Charging + Cycle to work Scheme
• Newly refurbished Gym, Free Classes and New Spin Studio

Responsibilities:

• To deliver exceptional customer experience through efficient and accurate operational order management
• To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
• Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
• To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
• Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
• Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
• Ensure compliance and Audit readiness
• To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives

Experience you’ll bring:

• Fluent in both English and German, written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer service and order management (desirable)
• SAP knowledge (desirable)
• Intermediate level in Word, Excel, and Outlook
• Knowledge of Lean methodology & tools an advantage (desirable)

Behaviours you’ll need:

• Ability to work under pressure and excellent attention to detail
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Good team player and must show flexibility/adaptability
• Mindset to seek continuous improvement
• Strong communication and influencing Skills

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Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.  

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.