Vice President, Client Service - Digital

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging.

We're looking for a Vice President, Client Service to join our award-winning Digital team and lead integrated communications for a rapidly expanding portfolio within a major consumer health business. This is an exciting opportunity for a strategic, collaborative client leader who brings deep social expertise, a strong integrated agency background, and the ability to translate bold ideas into impactful work.

Our ideal candidate understands how social, earned media, creative, influencer marketing, paid media, and broader brand communications work together to drive results. You know how to build trusted relationships with senior clients, connect the right agency capabilities to complex business challenges, and inspire teams to deliver work that moves audiences and businesses forward.

As a VP, you'll play a central role in shaping the direction and growth of this business, serving as a senior client partner while bringing together the full breadth of Edelman's integrated capabilities. You'll have the opportunity to influence strategy, develop talent, and deliver meaningful work at the intersection of health, culture, and communications.

What You'll Do

• Lead the integrated business: Serve as a senior account lead, providing strategic direction and oversight across multiple communications workstreams and ensuring alignment with the client's broader business and reputation objectives.
• Build strategic partnerships: Develop trusted relationships with senior client stakeholders, serving as a strategic counselor who understands their business priorities, anticipates needs, and brings forward proactive solutions.
• Drive cross-functional integration: Connect digital, earned, corporate, creative, analytics, strategy and other specialty teams to develop cohesive, audience-first communications strategies.
• Translate business priorities into action: Develop a deep understanding of the client's business, stakeholder landscape and communications challenges to shape integrated strategies that deliver meaningful impact.
• Provide strategic counsel: Advise clients on communication opportunities, emerging trends, reputational considerations and innovative approaches that strengthen business outcomes.
• Oversee account operations: Partner with senior agency leadership to manage resources, budgets, scopes, and financial performance while ensuring teams deliver high-quality work efficiently.
• Identify opportunities for growth: Proactively recognize opportunities to expand client relationships, introduce new capabilities and evolve integrated programs to address changing business needs.
• Drive measurable results: Ensure communications strategies and programs are grounded in insights, supported by meaningful measurement and optimized to demonstrate impact against client objectives.
• Lead and develop high-performing teams: Inspire and mentor multidisciplinary teams, establishing clear expectations, fostering collaboration, accountability, and an inclusive environment where different perspectives contribute to stronger work.
• Champion a connected agency experience: Break down silos, resolve challenges and foster a unified approach that positions Edelman as an integrated strategic partner for our clients.

Basic Qualifications

• At least 8 years of relevant experience in integrated marketing, communications, digital marketing, or related fields.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Significant experience in integrated communications, digital marketing, public relations, or strategic account leadership, preferably within a large agency environment.
• Proven ability to lead complex, multidisciplinary teams and oversee integrated communications programs for large, matrixed organizations.
• Strong foundation in digital and social communications, complemented by a broad understanding of earned media, corporate communications, creative, strategy, and analytics.
• Demonstrated success building trusted relationships with senior client stakeholders and providing strategic counsel on complex business and communications challenges.
• Ability to translate business priorities into integrated communications strategies and actionable plans.
• Strong business acumen, including experience with account financial management, resource planning, scope oversight, and organic business growth.
• Experience navigating complex stakeholder environments, aligning cross-functional teams, and balancing competing priorities.
• Proven leadership and people management skills, with the ability to mentor talent, foster collaboration, and drive team performance.
• Excellent executive communication, presentation, and relationship-building skills.
• Strategic, proactive, and solutions-oriented mindset with the ability to anticipate client needs and identify opportunities for innovation.
• Experience in healthcare, corporate reputation, or other highly regulated industries preferred.

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$105,000-$160,000 a year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.