Our Opening and Your Responsibilities
The eCommerce Excellence Manager / Specialist, APAC serves as the key regional interface between APAC Market Organizations, Strategic Business Units (SBUs), Global eCommerce teams, Shared Service Center teams, and Digital Business Services teams.
This role is responsible for driving the successful deployment, adoption, and continuous improvement of eCommerce capabilities across the APAC region. The incumbent will translate business requirements into scalable digital solutions, ensure alignment between regional priorities and global roadmaps, and support digital transformation initiatives that enhance customer experience and business performance.
The position requires strong stakeholder management, business process understanding, change management capabilities, and the ability to bridge business and technical teams in a complex, multinational environment.
Regional eCommerce Strategy & Deployment
- Support the execution of the regional eCommerce strategy in alignment with global digital commerce objectives.
- Partner with APAC Market Organizations to identify business needs, challenges, and growth opportunities within the eCommerce ecosystem.
- Drive the successful deployment and adoption of global eCommerce solutions across APAC markets.
- Ensure regional requirements are effectively represented and incorporated into global enhancement and transformation initiatives.
- Monitor implementation progress and support issue resolution to ensure successful project delivery.
- Promote standardization and best-practice adoption across markets while balancing local business requirements.
- Act as the primary liaison between APAC Market Organizations and the Global eCommerce Team.
- Build strong relationships with business, functional, and technical stakeholders across the organization.
- Facilitate communication and alignment between regional business teams and global product owners.
- Gather, document, prioritize, and communicate business requirements to relevant development and support teams.
- Ensure effective stakeholder engagement throughout project lifecycles and change initiatives.
- Support the rollout and adoption of new eCommerce capabilities, digital enhancements, and platform features within APAC.
- Drive awareness and utilization of digital solutions that improve customer experience and business efficiency.
- Collect user feedback and translate business needs into actionable recommendations for future enhancements.
- Participate in feature evaluation, testing, and change impact assessments.
- Contribute APAC regional insights and business priorities to global roadmap discussions.
- Identify opportunities to streamline eCommerce processes and improve operational efficiency.
- Support process harmonization efforts across APAC markets where appropriate.
- Analyze business challenges and recommend practical digital solutions.
- Work closely with Shared Service Centers and Digital Business Services teams to resolve operational issues and improve service delivery.
- Promote continuous improvement initiatives through data-driven decision-making and user feedback.
- Support organizational change initiatives related to eCommerce transformation programs.
- Develop and deliver training, knowledge-sharing sessions, and communication materials to drive adoption of new tools and processes.
- Promote best practices and strengthen eCommerce capabilities across APAC markets.
- Act as a digital ambassador, fostering a culture of innovation and continuous learning.
- Support onboarding and capability-building activities for new users and stakeholders.
- Monitor key performance indicators (KPIs) related to eCommerce platform adoption, user engagement, and business outcomes.
- Prepare operational reports, status updates, and executive summaries for leadership stakeholders.
- Track and escalate risks, issues, and dependencies impacting project delivery and user adoption.
- Ensure compliance with corporate governance standards, digital policies, and data management requirements.
- Support audits, reviews, and documentation activities as required.
What You Need to Succeed
- Bachelor's Degree in Business Administration, Marketing, Information Technology, Digital Commerce, or a related field.
- Strong understanding of eCommerce business processes and digital commerce ecosystems.
- Experience working with digital platforms, CRM systems, CMS platforms, or eCommerce technologies.
- Ability to gather, analyze, and translate business requirements into scalable solutions.
- Knowledge of project management methodologies, Agile ways of working, and change management practices.
- Strong analytical and problem-solving capabilities.
- Experience with reporting and data visualization tools is advantageous.
- Experience For Specialist Level
- 3-5 years of experience in eCommerce, Digital Transformation, Business Analysis, Commercial Excellence, or related functions.
- Experience supporting regional or global projects within a multinational environment.
- Exposure to digital platforms, business process improvement, and stakeholder management.
- For Manager Level
- 6-10 years of relevant experience with demonstrated ownership of regional initiatives and cross-functional projects.
- Experience leading digital transformation, eCommerce deployment, or business process optimization programs.
- Strong stakeholder management skills across multiple markets and functions.
Our Offer to You
- Global Exposure
- Medical and Dental Benefit (including spouse and children)
- Life Insurance Plan
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
23694
Preferred Location
Selangor
Petaling Jaya
Job Type
Full-time
Legal Entity
MTAP-SER Petaling Jaya
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
+60 3 7844 5800