Eaton

Power management leader for electrical systems

Customer Service Representative - Sales

Customer SupportConfirmed live in the last 24 hours

Full-timeKawasaki, Kanagawa, JapanNo salary listedIn-person

About the Job

Requirements

An associate degree or higher is required.
At least 3 years of experience in customer-related functions is required.
Communication skills with Japanese and overseas customers are required.
Microsoft Office skills are required.
Experience with an enterprise resource planning system is required.

Responsibilities

Interface between customers in Japan and overseas and the company, participating in business processes from quotation through payment collection to support effective order placement and customer and company satisfaction.
Prepare quotations and communicate with customers, aiming to respond within 48 hours; follow up on quotation status, maintain customer price lists, and communicate regularly with Sales about quotation status.
Create and maintain sales orders, compare new order entries with quotations, process order changes and cancellations, and communicate order status with Sales.
Follow up on deliveries by acknowledging delivery dates with customers, coordinating delivery with the team, production control, and purchasing, setting delivery priorities, communicating those priorities, handling customer delivery claims internally, regularly reviewing and updating backlog status, and explaining delivery changes to customers.
Allocate stock to sales orders, send shipping advice to the warehouse, prepare packing delivery slips for non-standard shipping processes, and file related documents for retrieval.
Handle customer product returns by interfacing with customers about claims, issuing return material authorizations, communicating with Quality, handling replacement orders, and informing Sales about major complaints.
Handle simple product information and documentation requests, transfer complex technical or engineering documentation requests to Sales Support or Research and Development, and handle sample requests.
Control customer receipt of goods and file related billing documents for retrieval.
Communicate with colleagues in Japan and overseas.
Operate the customer-designation system or customer portal for quotations, orders, order acknowledgments, delivery notes, shipments, and other activities.

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Aerospace business, based in Kawasaki, Japan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

What you’ll do:

Interface between the customer in Japan & Overseas and the Company while actively participating in the business process from quotation to collecting payment. To make sure in order placement at the best possible price and achieve satisfaction for both Customer and the Company. Report to Customer Service Manager.
Quotation and Preparation: communication to customer with a target of answering max within 48 hours, Follow-up on status with customer, Customer price list maintenance, Regular communication on quotation status with sales.
Sales order creation / maintenance: New Sales order input /comparison analysis with quotation, Sales order maintenance (if any change), Sales order cancellation, Communication with sales on orders status.
Delivery follow: Acknowledgement of delivery date to customers (delivery notice & acknowledgement), Delivery follow with the team, with production control, purchasing, define delivery priority and communicate with production, control, purchasing, Receive / communicate internally customer’s claim of delivery, Review backlog status regularly, updated, and inform customer of any change and provide proper explanation as expected by customer.
Shipping: Allocation of stock to sales orders / Shipping advice to the warehouse / For non-standardized shipping process, packing delivery slip / Filing for easy retrieval of related documents.
Treatment of Customer product return: Interface with the customers regarding to the Claim / Issue of RMA (Return Material Authorization) and communicate to Quality Department / Treatment of replacement orders / Inform sales about major complaint.
Treatment of other request from customers: Treat simple product information, documentation request / Transfer complex technical, engineering documentation request from customer to Sales support or R&D / Handle Samples request.
Billing: Control of goods receipt by customer / File for easy retrieval elated documents.
Communication: Communication with people in Japan and overseas
Operation of customer designation system (Customer portal): Quote / Order / Order acknowledgement/ Delivery note / Shipment / others

Qualifications:

Associate degree or above
3 years’ experience in Customer related functions
Communication skill with Japanese customers and overseas customers
Microsoft office, ERP system

Yes! Because you are the one we are looking for, we hope to hear from you now!

#LI-SZ1

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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