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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Payments & Loyalty Associate 1

Business Development & PartnershipsConfirmed live in the last 24 hours
Full-timeSan Isidro, PeruNo salary listedIn-person

About the Job

Requirements

  • Bachelor's degree in Industrial Engineering, Administration, International Business, or a related field.
  • At least 2 years of experience in similar positions involving strategic B2B partnerships.
  • Experience handling data.
  • Advanced Excel skills, including macros.

Responsibilities

  • Negotiate and affiliate high-volume merchants and relevant partners of the loyalty programs (PSI and Puntos BBVA) to expand the reach of the value proposition.
  • Execute the expansion plan in prioritized provincial markets through acquisition, retention, and increased representative benefits that differentiate the offering in the market.
  • Lead in-person visits and acquisition activations in provinces to ensure rollout of the benefits ecosystem for individual customers.
  • Clearly explain the technical and commercial terms of the loyalty programs to prospective merchants to expedite partnership closures.
  • Coordinate the operational setup and launch of commercial benefits in the app, landing pages, and catalogs, verifying correct publication across the bank's digital channels.
  • Schedule and prepare the weekly and monthly communications calendar for the loyalty program to ensure benefits are properly communicated to assigned customers.
  • Train customer service channels and the internal sales force by updating guides so frontline staff know current terms.
  • Ensure distribution of point-of-purchase advertising material and implement campaigns for staff at partner merchants' points of sale to maximize benefit usage.
  • Execute and monitor the billing cycle for partner brands, managing purchase requests, invoice receipt, and strict control of the assigned budget.
  • Optimize and control the calculation of subsidy payments to merchants and program suppliers to safeguard the unit's financial resources.
  • Consolidate and safeguard contractual files, sponsorship business cases, and internal approval workflows to mitigate legal or regulatory risks in each commercial initiative.
  • Analyze historical billing by merchant tax identification number to determine the optimal acquisition strategy, with or without subsidy budget.
  • Prepare monthly reports on redemptions, billing results, and the effectiveness of targeted campaigns, isolating provincial-plan results for the executive sponsor.
  • Monitor commercial indicators for managed brands to provide early alerts about deviations from commercial targets.
  • Provide comprehensive operational support for sponsored events such as concerts and non-sponsored experiences, coordinating presales, activations, and budget closeout.
  • Handle and resolve second-line customer transaction inquiries and complaints, assess technical validity, and determine whether to assume financial costs when channel information errors are identified.
  • Investigate the root cause of complaints with the Complaints Unit to propose customer-experience improvements and streamline operational workflows on platforms such as Everilion.
  • Perform other duties assigned by the leader and promote continuous improvement in the role.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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