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GoDaddy

Domains, hosting, marketing, and e-commerce platform

Global Advanced Ops Hosting Specialist

Customer SupportPosted on Nov 9
Full-timeRemote in Romania

About the Job

Requirements

  • At least 2 years of experience in technical support, web hosting support, systems administration, or a similar technical role.
  • Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks.
  • Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk.
  • Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues.
  • Ability to use SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services.
  • Strong written English skills to provide clear, accurate, customer-friendly technical explanations.

Responsibilities

  • Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments.
  • Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools.
  • Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC.
  • Perform website migrations and hosting account migrations, backups, restores, and data recovery activities.
  • Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues.

Desired Qualifications

  • Experience working in a dedicated second-line technical support environment.
  • Experience with monitoring and alerting tools, server health checks, and incident management processes.
  • Experience working with APIs, webhooks, cron jobs, and scheduled tasks.
  • Experience with cloud platforms, domain registrar processes, or website performance troubleshooting involving caching, CDNs, PHP limits, and database performance.
  • Experience using AI-powered tools and technologies; hands-on experience using Claude Code is a strong advantage.

About the Company

GoDaddy

Domains, hosting, marketing, and e-commerce platform

GoDaddy is a global platform offering domain registration, hosting, website building, email marketing, and e-commerce tools for entrepreneurs and small businesses. Customers pick services like a domain and hosting and then use GoDaddy's tools to build a site, manage hosting, and market it, often with templates and security features. It differentiates itself by bundling a wide range of essential web services into a single, user-friendly platform with a large customer base. Its goal is to help entrepreneurs and small businesses succeed online by providing an integrated, easy-to-use suite that covers the full lifecycle of building and growing a digital presence.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tempe, AZ
Founded
1997

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