Help Desk Technician
About the job
- At least 1 year of experience providing help desk support.
- High school diploma or GED.
- A+ or Network+ certification, or an equivalent certification compliant with DoD 8570 IAT I.
- Experience with Windows desktop operating systems.
- Experience deploying IT hardware such as desktop computers, laptops, tablets, monitors, and printers.
- Experience configuring IT hardware to resolve problems and installing and configuring operating system images and specialty software on customer devices.
- U.S. citizenship and a current Secret clearance.
- Ability to provide courteous, timely, and professional customer treatment during troubleshooting, escalation, collaboration, and resolution.
- Ability to interact professionally at all levels of an organization.
- Perform technical support for one or multiple systems and releases with varying levels of complexity, ranging from medium to urgent.
- Ensure each reported problem is resolved in a timely manner, tracked according to standards, and escalated as appropriate.
- Communicate problem resolutions and additional information to customer groups, engineering and support teams, and business and information technology support groups.
- Troubleshoot desktop, laptop, printer, and network connectivity problems.
- Set up new desktop users.
- Install, configure, and maintain desktops and printers.
- Communicate technical and business problems in a non-technical manner to customers with varying levels of technical expertise.
- Monitor and resolve assigned issues received through the call-tracking system.
- Experience with a Department of Defense or Army information technology environment.
About the company
Abacus Technology provides professional IT, engineering analysis, and enterprise management services. It helps clients solve complex technology challenges by delivering integrated, cost-conscious solutions that improve productivity. The company works by offering a full range of support services across information technology, engineering analysis, and enterprise management, tailoring solutions to each project and guiding work from planning to deployment. Compared with competitors, Abacus Technology emphasizes total client satisfaction, a comprehensive suite of services, and practical, results‑oriented outcomes designed to help customers “make technology count.” The goal is to help clients increase productivity and efficiency while keeping costs down by applying proven methods and expert support.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chevy Chase Village, Maryland
Founded
1983
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Simplify's Take
What believers are saying
- NASA awarded Abacus COMMSS II on July 1, 2025, worth up to $48.2 million.
- The Air Force's $116 million intranet task order survived protest on June 11, 2025.
- Abacus won FAA ITIPSS and MDA SHIELD awards, expanding 10-year pipeline depth.
What critics are saying
- GSA ordered Abacus to transition out Saudi USMTM work by March 22, 2026.
- Federal contract revenue concentration makes lost recompetes instantly painful if NASA or Air Force shifts vendors.
- Abacus lacks a public-scale moat; bigger integrators like GDIT and Booz Allen can underprice bids.
What makes Abacus Technology unique
- Abacus has recurring federal work across NASA, Air Force, FAA, and GSA vehicles.
- Its OASIS+, FAA ITIPSS, and RS3 access broadens recompete and task-order optionality.
- The company sells cleared systems engineering, cybersecurity, and mission support, not commodity staffing.
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Benefits
- Health Insurance
- Paid Vacation