Hotel Human Resources Assistant Manager

Location: Amman, Jordan.
Years of Experience: 5–7 years of relevant experience.
Working Arrangement: on-site.
Language Requirements: Fluency in Arabic & English (written and spoken).

The HR Assistant Manager will oversee the day-to-day human resources operations of the hotel, ensuring effective recruitment, employee administration, staff development, and employee relations. The role will support hotel management in maintaining a productive workforce, implementing HR policies and procedures, and ensuring compliance with applicable Jordanian labor legislation and hotel standards.

Key Responsibilities

• Manage the full recruitment cycle, including vacancy announcements, CV screening, interviews, candidate selection, and onboarding.
• Develop, implement, and maintain HR policies and procedures in line with hotel requirements and applicable labor legislation.
• Maintain accurate and confidential employee records, employment contracts, personnel files, and HR documentation.
• Monitor employee attendance, shift schedules, overtime, annual leave, and absenteeism in coordination with department heads.
• Coordinate monthly payroll inputs, including attendance, overtime, leave, and employee-related changes, with the Finance Department.
• Handle employee relations matters, address workplace concerns, and support the resolution of employee grievances.
• Coordinate employee performance appraisals, probation reviews, training programs, and staff development initiatives.
• Ensure HR practices comply with applicable Jordanian labor legislation, social security requirements, and internal policies.
• Support workforce planning and coordinate with department heads to identify staffing requirements.
• Monitor employee engagement, retention, disciplinary procedures, and staff turnover.
• Manage employee onboarding and exit procedures, including documentation, clearance, and final employment formalities.
• Prepare periodic HR reports covering headcount, recruitment, turnover, attendance, leave, and other relevant workforce metrics.
• Promote a professional working environment and support the consistent application of hotel policies and standards.
• Maintain the confidentiality and security of employee information.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3–5 years of relevant HR experience, preferably within the hospitality sector.
• Practical experience in recruitment, employee relations, HR administration, and payroll coordination.
• Good knowledge of Jordanian labor legislation and social security procedures.
• Experience supporting operational teams and managing employee matters in a shift-based environment is preferred.
• Previous experience in the hotel industry is an advantage.

Required Skills & Competencies

• Strong communication, interpersonal, and relationship-building skills.
• Good organizational skills and attention to detail.
• Ability to handle confidential information with professionalism and discretion.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to coordinate effectively with department heads and employees at all levels.
• Excellent command of Arabic and English.
• Ability to manage multiple priorities in a fast-paced hospitality environment.

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