Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Enterprise Transformation Programme is a multi-year journey focused on transforming the Haleon business building an organisation that is wired for excellence to be able to deliver our ‘Win as One’ strategy and drive growth through continuous improvement. The programme aims to strengthen the heartbeat of our business enabling us to become more agile, efficient, and innovative and is enabled through SAP S/4HANA. The Business Process Expert partners with Business Process Owners and functional teams to design, govern, and continuously improve end-to-end business processes.

About the Role

The Business Process Expert (BPE) – Lead to Cash (L2C) shapes, governs and improves end-to-end customer-facing Lead to Cash processes to deliver sustainable business value. Working with the Business Process Owner (BPO), business functions and Digital & Technology teams, the BPE defines future-state process solutions, supports standardised global ways of working, and drives adoption and performance across customer management, sales operations, order management, customer service and invoicing. The role helps deliver efficient, scalable and customer-centric solutions that support Haleon's Enterprise Transformation journey and SAP S/4HANA deployment.

Key Responsibilities

Design Plan and Coordination:

Collaborate with the BPO and relevant functions/operating units to ensure process designs meet business requirements and strategic objectives.
Facilitate workshops to gather input, test recommendations and finalise process designs with functions/operating units, the BPO and other BPEs.
Document future-state processes with the BPO and assess current-state processes to identify bottlenecks, inefficiencies and duplication.
Drive decisions through relevant governance forums and communicate outcomes to stakeholders in a timely manner.
Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.

Readiness for Delivery:

Support the Functional Leader in assessing readiness for programme delivery, identifying gaps and proposing solutions.
Help understand people implications of the change and support defining and delivering relevant interventions for successful adoption.
Partner with the Training & Adoption team to create process documentation and training that enable colleague readiness and benefit realisation.

Managing Transition phases:

Partner with the Business Continuity Manager and operational teams to design and manage interim operating states that maintain business continuity and minimise disruption during the change.
Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.

Stakeholder Engagement:

Build effective stakeholder relationships to secure alignment and collaboration.
Adapt messaging for different audiences to build clarity, engagement and commitment to programme objectives.
Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making, and feedback loops are effective.
Embed performance management and controls by defining KPIs, monitoring adoption/outcomes and driving continuous improvement to realise and sustain benefits.

Experience & Key Competencies

Required Experience

Experience working within complex global organizations, ideally FMCG or Consumer Health, across Commercial Operations, Sales, Customer Operations, Customer Service and/or Customer Supply Chain.
Strong functional & technical understanding of customer-facing Lead to Cash processes, including customer onboarding and management, lead and opportunity management, sales operations, order capture and management, customer service, order fulfilment coordination, customer invoice creation/billing, and customer issue management.
Experience in business process design, standardisation and continuous improvement.
Experience supporting transformation, ERP or operating model change initiatives.
Hands-on experience with SAP / ERP Order-to-Cash processes; SAP S/4HANA experience is a plus.
Experience with CRM (Veeva/Salesforce), TSM, and/or other customer management platforms.
Strong project and process management skills, including requirements management, process modelling and workflow optimisation using Jira or similar tools.
Strong analytical skills and problem-solving skills.

Leadership Behaviours

Building Strong Relationships: Builds trusted relationships and works effectively across functional, geographic and organisational boundaries to drive alignment, collaboration and shared outcomes.
Communication & Influence: Communicates complex topics clearly and effectively, influencing decisions and engaging stakeholders across both business and technical teams.
Decision Making & Problem Solving: Applies structured thinking, sound judgement and analytical rigour to evaluate options, manage risks and make informed recommendations.
Leading Change with an Enterprise Mindset: Navigates ambiguity and change with resilience, balancing local needs with enterprise priorities to drive adoption, standardisation and sustainable business outcomes, through continuous improvement.

What You'll Do

As a Business Process Expert, you will:

Help define and evolve the future-state Lead to Cash process.
Design scalable, standardised processes that support Haleon's global operating model.
Partner with Commercial, Supply Chain, Finance and Digital teams to align business requirements and process design.
Lead workshops and governance discussions to drive decisions and build alignment.
Identify process improvement opportunities that enhance customer experience, efficiency and business performance.
Support implementation, change adoption and business readiness activities.
Monitor process performance and drive continuous improvement after go-live.

What You'll Bring

We're looking for a collaborative and curious problem-solver who combines deep Lead to Cash expertise with a passion for improving how businesses operate at scale.

You'll bring:

Minimum 8-10 years of working experience in Commercial Operations, Sales Operations, Customer Operations, Customer Service and/or Customer Supply Chain within a complex global organization, ideally in a Business to Consumer industry (FMCG or Consumer Healthcare preferred)
Deep understanding of customer-facing Lead to Cash processes, including customer management, sales operations, order management, customer service and invoicing.
Experience designing, improving or standardizing business processes.
Exposure to large-scale transformation, ERP implementation, or operating model change programmes.
Hands-on experience with SAP / ERP Order-to-Cash processes; exposure to SAP S/4HANA is a plus.
Experience with CRM (Veeva/Salesforce), TSM, and/or other customer management platforms.
Analytical skills with the ability to simplify complex processes and translate insights into practical business improvements.
Strong stakeholder management and influencing skills, with experience working across global and matrixed environments.

Why join Haleon?

Hybrid work
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)
Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package
Company car or car allowance, in accordance with company car policy.
LTI Long Term Incentive - according to the policy
P4P Partnership for Prevention
Family benefits (extra parental leave, caregiver’s policy).
Life insurance and pension plan.
Multisport card or points on the Multicafeteria Benefits account
Personalized learning approach.
Supportive community and integration events.
Modern office with creative rooms.
Free car and bike parking


PLN 309,210.00 - PLN 425,164.30

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.

Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

Job Posting End Date

2026-10-26

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

About the company

Haleon is a global consumer health company that develops and sells everyday health products under brands such as Sensodyne, Advil, and Centrum. Its products address oral care, pain relief, immunity, and general well-being, working through science-backed formulations people use daily. Haleon differentiates itself by being a focused, standalone consumer health business formed from GSK’s spin-off and built from leading brands through major acquisitions, operating at scale with a portfolio of category leaders and competing with peers like Kenvue and Procter & Gamble. Its goal is to help people take control of their daily health with trusted products, while expanding its global reach and investing in manufacturing capacity and brand development.

Company Size

10,001+

Company Stage

IPO

Headquarters

Weybridge, United Kingdom

Founded

2022

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Simplify's Take

What believers are saying

September 2026 NielsenIQ data showed U.S. share rose to 12.0% from 11.4%.
CVS GLP-1 destination shelves delivered a 24% sales lift per store in Q1 2026.
H1 2026 organic revenue grew 2.6%, with North America accelerating to 3.1% in Q2.

What critics are saying

June 2026 Gas-X recall exposed packaging contamination and bruises trust in core digestive brands.
July 2026 decongestant litigation revived claims against Advil Sinus Congestion & Pain in Brooklyn.
Heavy promotions covered over 21% of U.S. sales in Q2, risking margin erosion and dependence.

What makes Haleon unique

Haleon owns sticky cash brands Sensodyne, Advil, TUMS, Centrum, and Biotène across categories.
July 2026 results showed 66.5% gross margin and 24.3% adjusted operating margin.
September 2026 retailer resets and CVS GLP-1 shelving show elite U.S. channel execution.

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Benefits

Health Insurance
401(k) Retirement Plan
Paid Parental Leave
Flexible Work Hours

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

exchange4media

Oct 16th, 2026

Deep Malde joins Haleon as Head of Expert Marketing & Transformation.

Deep Malde joins Haleon as Head of Expert Marketing & Transformation. Malde joins Haleon from Mega LifeSciences, where he served as Business Head. Deep Malde has joined Haleon as Head of Expert Marketing & Transformation, bringing experience across consumer healthcare, nutrition, brand strategy and business transformation. Announcing the move on LinkedIn, Malde said he looked forward to nurturing the company's iconic brands to deliver its purpose of providing "better everyday health - with humanity". Malde joins Haleon from Mega LifeSciences, where he served as Business Head from January 2025 to May 2026, overseeing business performance, P&L delivery, sales and marketing teams, and operational efficiency. Before that, he spent over eight years at Danone India in marketing leadership roles, most recently as Head of Marketing - Global Brands Portfolio. Earlier, Malde spent over three years at Abbott Nutrition International, working on the PediaSure portfolio across brand strategy, consumer marketing, healthcare professional engagement and digital activation.

Yahoo Finance

Oct 15th, 2026

Haleon's Excedrin launches nostalgic "My Little Headache" digital pet to promote fast-relief painkiller

Haleon, the consumer health group, has launched Excedrin Rapid Relief, an aspirin-free and caffeine-free pain reliever that uses patented Fast Release Technology. The product is promoted through "My Little Headache," a nostalgic digital pet that shows headache discomfort worsening and how fast relief helps. The campaign shows Haleon testing engagement-led marketing for new products. It follows new marketing leadership and an expanded Microsoft AI collaboration. Analysts see the launch as a confidence boost for brand-building and pricing power rather than a major near-term catalyst. Key risks remain: product quality after recent recalls, and high debt alongside continued dividends and buybacks. Five Simply Wall St Community members put Haleon's fair value between £3.03 and £6.26.

exchange4media

Oct 14th, 2026

Varun Mitra joins Nestlé South Asia as Head of Digital, Data and Analytics - Supply Chain.

Varun Mitra joins Nestlé South Asia as Head of Digital, Data and Analytics - Supply Chain. Before joining Nestlé, Mitra spent nearly six years at Haleon. Varun Mitra has joined Nestlé South Asia as Head of Digital, Data and Analytics - Supply Chain. He announced his new role on LinkedIn. Mitra has experience in digital transformation across consumer goods, retail and consulting. His functional expertise spans marketing, supply chain, manufacturing, sales and human resources. Before joining Nestlé, Mitra spent nearly six years at Haleon, where he most recently served as General Manager, IT, overseeing Commercial, Finance, QSC and Infrastructure. His earlier stints include roles at Accenture, Asian Paints, SAP and Infosys.

Yahoo Finance

Oct 14th, 2026

Haleon shares at $4.51 after 10.9% three-year return: DCF points to undervaluation

Haleon shares closed at £3.55, after delivering a 10.9% total return over the past three years. A discounted cash flow model suggests the consumer health group is worth substantially more than that. The company generated about £2.48b of free cash flow over the last twelve months. Analysts expect it to stay in the billions through the next decade, with steady growth. The stock trades at 19.3 times earnings. Views differ. The bull case puts the shares 31% undervalued, citing a productivity and AI programme that has already added 140 basis points of gross margin. The bear case calls them 15% overvalued, noting organic revenue growth of 2.6% in the first half of 2026, against an ambition of 4% to 6%.

Greater Richmond Partnership

Oct 12th, 2026

Anton Paar runs a hemisphere from Hanover County.

Anton Paar runs a hemisphere from Hanover County. October 12, 2026 By: Staff | Greater Richmond Partnership Reinhard Eberl oversees Anton Paar's business across the entire Western Hemisphere from Hanover County, Virginia. In a time of global uncertainty, Eberl provided his take on why Greater Richmond continues to succeed and how it's less about cost-cutting and more about resilience on a recent episode of The Richmond Next video podcast. Founded in 1922, Anton Paar is a high-precision laboratory instrument manufacturer headquartered in Graz, Austria, with about 5,000 employees and 40 sales and service subsidiaries worldwide. Its Hanover County location serves as Anton Paar's U.S. and Americas headquarters, overseeing more than 400 employees in the United States and coordinating a total workforce of approximately 800 employees across the Americas, from Canada to Argentina and Chile. What makes this possible here. Logistics: Most of Anton Paar's instruments ship from manufacturing sites in Austria, Germany and Switzerland. From there, goods reach Greater Richmond in only three business days - an unusually fast turnaround for shipments arriving from Europe. Time zone: Richmond sits within a perfect six-hour window of its Austrian headquarters, two hours behind Brazil and Argentina, and three hours ahead of the U.S. West Coast. This is a true advantage when European and South American clients alike need someone available during their business hours. Connectivity: From Richmond, Anton Paar's team can reach São Paulo, Buenos Aires and Bogotá, usually through one connection, without paying the cost of locating in a major metro area. Where the strategy lines up. Eberl's outlook on the region tracks closely with where Greater Richmond Partnership has been pointing Greater Richmond. "We have made great progress in advanced manufacturing," he said, "and if we look into life science or pharma, we are making huge progress." Anton Paar's precision instruments sit right at the intersection of those two industries. It's the same cluster strategy behind wins like Haleon's $54.2 million investment to modernize and expand its R&D "Center of Excellence" in Richmond and the LEGO Group's $1.04 billion carbon-neutral plant in Chesterfield. A harder year, a different strategy. Geography matters more in a time like this. Eberl doesn't sugarcoat how tough the current environment is. "Times are quite challenging right now," he said, "and it's not just about efficiency anymore, it's also about resilience." Part of that challenge is concrete: with only one U.S. manufacturing site, most of Anton Paar's products are affected by the current tariffs on goods coming from Europe, specifically Austria, Germany and Switzerland. Some of those costs have been passed on to customers. "That initially seemed to be acceptable," Eberl said, "but it has also led to temporarily slowing down the business to some extent." Eberl responds to that pressure in two ways. First is investment: "We invest more locally," he said. Second is speed: propelling new products into the market rapidly and refining internal business processes to stay competitive. In other words, using innovation as a safeguard against uncertainty, not just a growth strategy. In Eberl's view, it's also a vote of confidence in the region, rather than a reason to reconsider it. He pointed to the number of risk-conscious companies that have chosen to invest in the Richmond area as evidence. "People who mitigate against risk have chosen to invest in this market," Eberl said. The talent behind resilience. An adjustment of this size doesn't work without those who can execute it locally. Anton Paar hires chemists, physicists and engineers - not the easiest roles to fill anywhere. Eberl commends Richmond's layered advantages. These include major universities within the Greater Richmond region, such as the University of Richmond and Virginia Commonwealth University, as well as local community colleges with an abundance of apprenticeship and internship pipelines. The region also offers a cost of living below the national average, with an average commute time of just 25 minutes. Eberl's advice to the next company. When asked what he'd tell another international company contemplating a move to Greater Richmond, Eberl didn't seem to hesitate: quality of life, connection to the community, a productive workforce, competitive cost of living and the distinguished universities. In a year surrounded by uncertainty, this is a promising list - the same one that brought Anton Paar to Hanover County, where it now runs operations spanning an entire hemisphere.

Haleon

Business Process Expert – Lead to Cash - Order to Invoice

About the job