Full-Time
Medical Scheduling Supervisor
Posted on 4/10/2024
Full-service elder care and coordination program
Consumer Goods
Compensation Overview
$67,829.78 - $81,395.73Annually
+ Medical Insurance Coverage + Flexibility with Remote Work + Work/Life Balance + Advancement Opportunities + Competitive Total Rewards Package
Junior
Fresno, CA, USA
Required Skills
Customer Service
Requirements
- Minimum two (2) years of supervisory-level experience within a call center environment, preferably in an outbound call center setting is required.
- Previous experience working in the healthcare industry, highly preferred.
- Demonstrated experience coaching, training, and motivating staff
- Lean Six Sigma and/or Process Improvement Certificate, preferred
- Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems
- Ability to work a varied schedule based on business needs & work on a Saturday once a month.
- Ability to travel to our market locations for training & team meetings a few days per month.
Responsibilities
- Hire, train, and develop new and existing team members within our call center department on the Outbound team.
- Ensure a highly effective scheduling function that enables us to provide timely & transformative all-inclusive healthcare to participants in our PACE care program.
- Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures as it relates to our customer service function.
- Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
- Prepare reports and evaluate data to improve processes and monitor team performance
WelbeHealth offers a full-service Program of All-Inclusive Care for the Elderly (PACE), providing medical care, coordination, home care, dental, transportation, physical therapy, prescriptions, social activities, and meals, often at no cost to eligible seniors. The product is supported by a dedicated technology development effort led by experienced leaders from leading payer and provider organizations.
Company Stage
Series C
Total Funding
$61.2M
Headquarters
Menlo Park, California
Founded
2015
Growth & Insights
Headcount