Learning & Development Specialist
Commonwealth of Massachusetts
Learning & Development Specialist
Commonwealth of Massachusetts
State government provides public services
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.
https\://www.surveymonkey.com/r/FM68GFV
Purpose of the Job
This position will support the Massachusetts State Retirement Board (MSRB) who administers a defined benefit pension plan, governed by Massachusetts General Law Chapter 32, for all eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB has locations in Boston and Springfield, Massachusetts. The HR Department is seeking a Learning & Development Specialist to join our Training Team. The Learning & Development Specialist is responsible for designing, implementing, and evaluating training programs that enhance employee skills, knowledge, and performance. This role involves a combination of remote and in-office work, requiring the ability to work collaboratively with MSRB staff and managers to develop and deliver training content.
Essential Functions and Responsibilities\:
Training Development & Delivery\:
Develop a strong understanding of MSRB operations, business processes, and systems to create accurate, job-relevant training.
Develop accessible virtual and self-paced learning using clear navigation, readable visuals, alternative text, captions, and transcripts as appropriate.
Develop and deliver engaging classroom, virtual, and self-paced training using instructional design principles and adult learning theory.
Configure and facilitate virtual training sessions using interactive tools and technology, troubleshoot routine technical issues, and prepare supporting materials and backup plans to ensure effective delivery.
Create facilitator guides, participant materials, presentations, eLearning modules, software demonstrations, and step-by-step job aids.
Review and test training materials and technology before delivery to ensure accuracy, functionality, and a positive learner experience.
Independently manage assigned training projects from planning through delivery, ensuring accuracy, quality, and timely completion with minimal supervision.
Administer and maintain assigned Learning Management System (LMS) functions, including course publishing, enrollments, training assignments, completion tracking, reporting, and troubleshooting routine learner and system issues.
Needs Analysis & Evaluation\:
Develop surveys, knowledge checks, and skill assessments using MS Office software to evaluate learning, behavioral changes, and use of workplace applications.
Collaborate with managers, subject matter experts, and department representatives to identify learning needs, performance gaps, and appropriate training solutions.
Analyze learner feedback, assessment results, and training data to identify opportunities for improvement and recommend changes to learning programs.
Supervisory Responsibilities\:
N/A
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.
https\://www.surveymonkey.com/r/FM68GFV
Purpose of the Job
This position will support the Massachusetts State Retirement Board (MSRB) who administers a defined benefit pension plan, governed by Massachusetts General Law Chapter 32, for all eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB has locations in Boston and Springfield, Massachusetts. The HR Department is seeking a Learning & Development Specialist to join our Training Team. The Learning & Development Specialist is responsible for designing, implementing, and evaluating training programs that enhance employee skills, knowledge, and performance. This role involves a combination of remote and in-office work, requiring the ability to work collaboratively with MSRB staff and managers to develop and deliver training content.
Essential Functions and Responsibilities\:
Training Development & Delivery\:
Develop a strong understanding of MSRB operations, business processes, and systems to create accurate, job-relevant training.
Develop accessible virtual and self-paced learning using clear navigation, readable visuals, alternative text, captions, and transcripts as appropriate.
Develop and deliver engaging classroom, virtual, and self-paced training using instructional design principles and adult learning theory.
Configure and facilitate virtual training sessions using interactive tools and technology, troubleshoot routine technical issues, and prepare supporting materials and backup plans to ensure effective delivery.
Create facilitator guides, participant materials, presentations, eLearning modules, software demonstrations, and step-by-step job aids.
Review and test training materials and technology before delivery to ensure accuracy, functionality, and a positive learner experience.
Independently manage assigned training projects from planning through delivery, ensuring accuracy, quality, and timely completion with minimal supervision.
Administer and maintain assigned Learning Management System (LMS) functions, including course publishing, enrollments, training assignments, completion tracking, reporting, and troubleshooting routine learner and system issues.
Needs Analysis & Evaluation\:
Develop surveys, knowledge checks, and skill assessments using MS Office software to evaluate learning, behavioral changes, and use of workplace applications.
Collaborate with managers, subject matter experts, and department representatives to identify learning needs, performance gaps, and appropriate training solutions.
Analyze learner feedback, assessment results, and training data to identify opportunities for improvement and recommend changes to learning programs.
Supervisory Responsibilities\:
N/A
Preferred Skills and Attributes\:
Bachelor’s degree in instructional design, education, educational technology, or a related field preferred.
At least one (1) to three (3) years of relevant experience in Learning & Development, Instructional Design, or technical training, including independently completing learning projects; equivalent education and demonstrated practical experience may be considered.
Practical knowledge of instructional design methods, such as ADDIE, and adult learning principles, including alignment of objectives, instruction, practice, and assessment.
Required Skills and Competencies\:
Strong instructional writing, editing, proofreading, presentation, and facilitation skills.
Strong organizational skills and judgment, including prioritizing competing assignments, managing revisions, and recognizing when to seek clarification or escalate issues.
Ability to collaborate effectively with employees at all organizational levels and incorporate feedback while maintaining instructional quality.
Commitment to maintaining current knowledge of learning technologies and effective training practices.
Technology Skills\:
Proficiency in Microsoft 365, including Word document formatting and review, PowerPoint slide masters and multimedia, Outlook scheduling, and Teams collaboration.
Working proficiency in Excel and survey tools such as Microsoft Forms, including organizing data, using basic formulas, calculating completion and response rates, and preparing charts and summaries.
Proficiency in OneDrive and SharePoint file sharing, permissions within assigned access, coauthoring, and version control.
Experience independently developing and publishing interactive eLearning using Articulate 360, Adobe Captivate, Easygenerator, or an equivalent authoring tool, including SCORM publishing and testing where applicable.
Practical LMS administration and reporting experience; Cornerstone experience preferred.
Proficiency with Teams or Zoom for interactive virtual delivery and participant support.
Ability to capture and annotate screenshots, record software demonstrations and narration, and edit video, audio, and graphics using tools such as Snagit, Camtasia, Clipchamp, Canva, or equivalents.
Experience with Salesforce, OnBase, MARIS, or comparable business systems preferred.
Additional Information
Hybrid Work Environment\: This role involves both remote and in-office work. The employee will be expected to work in-office for the majority of the time for in-person meetings or training sessions.
Travel\: Occasional travel may be required for in-person training or meetings (if applicable).
Physical Requirements\:
Ability to lift up to 10 lbs.
Ability to sit for extended periods of time
Hybrid Work Environment\:
All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.
The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.
An Equal Opportunity Employer\:
The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Employment Eligibility Regarding Family Members\:
Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.
Preferred Skills and Attributes\:
Bachelor’s degree in instructional design, education, educational technology, or a related field preferred.
At least one (1) to three (3) years of relevant experience in Learning & Development, Instructional Design, or technical training, including independently completing learning projects; equivalent education and demonstrated practical experience may be considered.
Practical knowledge of instructional design methods, such as ADDIE, and adult learning principles, including alignment of objectives, instruction, practice, and assessment.
Required Skills and Competencies\:
Strong instructional writing, editing, proofreading, presentation, and facilitation skills.
Strong organizational skills and judgment, including prioritizing competing assignments, managing revisions, and recognizing when to seek clarification or escalate issues.
Ability to collaborate effectively with employees at all organizational levels and incorporate feedback while maintaining instructional quality.
Commitment to maintaining current knowledge of learning technologies and effective training practices.
Technology Skills\:
Proficiency in Microsoft 365, including Word document formatting and review, PowerPoint slide masters and multimedia, Outlook scheduling, and Teams collaboration.
Working proficiency in Excel and survey tools such as Microsoft Forms, including organizing data, using basic formulas, calculating completion and response rates, and preparing charts and summaries.
Proficiency in OneDrive and SharePoint file sharing, permissions within assigned access, coauthoring, and version control.
Experience independently developing and publishing interactive eLearning using Articulate 360, Adobe Captivate, Easygenerator, or an equivalent authoring tool, including SCORM publishing and testing where applicable.
Practical LMS administration and reporting experience; Cornerstone experience preferred.
Proficiency with Teams or Zoom for interactive virtual delivery and participant support.
Ability to capture and annotate screenshots, record software demonstrations and narration, and edit video, audio, and graphics using tools such as Snagit, Camtasia, Clipchamp, Canva, or equivalents.
Experience with Salesforce, OnBase, MARIS, or comparable business systems preferred.
Additional Information
Hybrid Work Environment\: This role involves both remote and in-office work. The employee will be expected to work in-office for the majority of the time for in-person meetings or training sessions.
Travel\: Occasional travel may be required for in-person training or meetings (if applicable).
Physical Requirements\:
Ability to lift up to 10 lbs.
Ability to sit for extended periods of time
Hybrid Work Environment\:
All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.
The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.
An Equal Opportunity Employer\:
The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Employment Eligibility Regarding Family Members\:
Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.
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State government provides public services
The Commonwealth of Massachusetts runs state government operations to deliver public services and enforce laws for residents and communities. It provides programs and services through agencies and online portals, and residents interact by applying for benefits, renewing licenses, paying fees, or accessing records. Unlike private companies, it is funded by public funds and guided by policy, accountability, and transparency to serve all residents rather than shareholders. Its goal is to improve people’s lives by implementing legislative actions and delivering reliable, efficient public services.
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