B

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Collections Executive

Retail & Commercial BankingUpdated on Nov 12
Full-timePuerto Vallarta, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

  • Ability to manage an assigned collections portfolio through autonomous route planning, home visits, telephone follow-up, and customer negotiation.
  • Ability to apply negotiation, effective communication, and objection-handling techniques in collections interactions.
  • Ability to use institutional platforms and applications to record and update collection activities.
  • Ability to prepare follow-up reports, cross-reference information, and analyze databases.
  • Ability to monitor performance and recovery indicators by portfolio.
  • Ability to adapt to digital tools, processes, and operational guidelines.

Responsibilities

  • Manage and follow up on the assigned collections portfolio, organizing recovery activities according to each portfolio's characteristics.
  • Design and execute collections routes by validating addresses, geographically segmenting customers, and optimizing travel routes.
  • Conduct home visits and telephone collection efforts to contact customers, negotiate regularization options, and follow up on payment commitments.
  • Prepare weekly work plans that establish priorities, visit routes, administrative activities, and recovery objectives.
  • Record and update completed collection activities promptly using institutional platforms and applications.
  • Prepare follow-up reports, cross-reference information, and analyze databases to support portfolio management.
  • Monitor performance indicators and recovery progress by portfolio, identifying opportunities to meet established targets.
  • Participate in planning, follow-up, and training activities in the office, while maintaining an organized workday.
  • Collaborate with the team and adapt to the institution's digital tools, processes, and operational guidelines.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Banco Bilbao Vizcaya Argentaria

See more jobs