Senior Systems Engineer
About the job
- Professional IT certifications such as Microsoft MCP, MCSA, or MCSE; Citrix CCEA or CCIA; SonicWall CSSA; ConnectWise CCPA; LabTech LTCP; Cisco CCNA; or VMware VCP.
- Experience diagnosing technical issues.
- Ability to multitask and adapt quickly to changes.
- Ability to match technical resources appropriately to issues.
- Knowledge of the organization's key IT services and the support tools and techniques used to provide those services.
- Typing skills for quick and accurate entry of service requests.
- Excellent communication, interpersonal, active listening, and customer-care skills.
- Ability to work with technical and non-technical clients and staff in a team environment and take ownership of tasks and projects.
- Provide remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software.
- Act as an escalation point for difficult-to-solve issues and perform a wide range of IT support tasks.
- Provide IT support for internal systems and network infrastructure.
- Support Microsoft-related technologies, including Windows Server, Microsoft 365, Azure, and SharePoint.
- Support virtualization technologies, including VMware, Citrix, and Microsoft virtualization technologies.
- Provide network-level technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
- Administer hosted and cloud solutions for customers using technologies that meet their requirements.
- Support disaster recovery solutions.
- Support remote access solutions, including VPN, Terminal Services, and Citrix.
- Monitor remote monitoring and management system alerts and notifications and respond through service tickets.
- Document maintenance for computer systems and network infrastructure.
- Communicate with customers by providing incident-progress updates and notifying them of impending changes or agreed outages.
- Improve customer service, perception, and satisfaction.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Maintain business awareness by understanding customers and how IT relates to their business strategies and goals.
- Document internal processes and procedures related to the role.
- Review IT publications and online materials to remain current with emerging technologies.
- Assist with projects as needed and independently drive completion of deliverables.
- Assist in maintaining the design and integrity of internal systems, including customer-facing hosted and cloud environments.
About the company
L7 Solutions Pty Ltd delivers information technology services and consulting to businesses. Its offerings cover IT advisory, strategy, and implementation, helping clients plan, deploy, and support technology solutions. The company focuses on providing tailored IT services to Australian businesses, aiming to match technology with business needs rather than offering generic products. Its goal is to help clients improve efficiency, productivity, and performance through practical technology solutions and expert guidance.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Perth, Australia
Founded
2004
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Simplify's Take
What believers are saying
- Perth headquarters and 11-50 employees suggest a focused, nimble service model.
- Legacy enterprise and government relationships from FY11 support recurring services revenue opportunities.
- Managed services and security demand strengthens client retention if L7 updates capabilities quickly.
What critics are saying
- L7 changed owners four times by 2015, signaling weak strategic fit and unstable direction.
- TechPartner reported Cirrus bought L7 for $500,000 in 2015 after a steady decline.
- If Cirrus underinvests, L7 remains a small, commoditized MSP vulnerable to regional consolidation.
What makes L7 Solutions unique
- Founded in 2004, L7 built managed services and IT integration for enterprise and government clients.
- Cirrus kept the L7 brand after the December 2015 acquisition, preserving local recognition.
- LinkedIn still lists Perth headquarters and advisory, integrations, managed services, training, and SharePoint.
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Benefits
401(k) Company Match
Health Insurance
Vision Insurance
Dental Insurance
Disability Insurance
Phone/Internet Stipend
Paid Vacation
Performance Bonus
Training Programs
Flexible Work Hours
Company News
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