Business Systems Analyst

Job Summary

Functional Analyst – O2C / Order Management: Analyzes, configures, supports, and optimizes Oracle ERP Cloud functional solutions within the Order to Cash (O2C) domain, with a core focus on Order Management and Order Fulfillment. Partners with business stakeholders to gather and translate business requirements into functional designs, configure Oracle Cloud modules, define business rules, and ensure end-to-end O2C process integrity. Evaluates existing business processes, identifies gaps and improvement opportunities, prepares functional specifications, supports data conversion and system implementation activities, and drives user acceptance testing. Recommends changes to business processes, configuration standards, and operational procedures. Trains end users on system functionality, process changes, and new feature adoption during rollouts and post-go-live support.

Job Requirements

• Working knowledge of Oracle ERP Cloud from a functional/business process perspective, with an emphasis on module configuration, business rule setup, and end-to-end process flows within the O2C cycle.
• Functional proficiency in Oracle Cloud tools & capabilities: Functional Setup Manager (FSM), Manage Order Management Orchestration, DOO Orchestration Process Definitions, Pricing Administration, Holds Management, Fulfillment Policies, Shipping Execution, Scheduled Processes, OTBI/BI Publisher (from a functional reporting standpoint), and Application Composer/Page Composer for lightweight personalizations.
• Deep functional understanding of Order to Cash business processes, including but not limited to:
• Sales Order capture, validation, and booking
• Order orchestration and fulfillment workflows
• Fulfillment lines, orchestration steps, and step-level holds
• DOO processing constraints, scheduling, and supply orchestration
• Shipping execution (pick, pack, ship, delivery management)
• Invoicing hand-off and integration with Accounts Receivable
• Returns (RMA) processing and credit memo workflows
• Pricing strategies (simple and segment-based pricing, price adjustments, promotions)
• Proficiency in two or more Oracle ERP Cloud application modules: Order Management, Inventory Management, Pricing, Shipping/Logistics, Receivables, Global Order Promising (GOP), Product Hub (as it relates to item setup for O2C).
• Minimum 4 years of experience in Oracle ERP Cloud implementations in a functional capacity.
• Good understanding of ERP Cloud implementations around Supply Chain Management modules, specifically Order Management and Fulfillment.
• Familiarity with integration touchpoints across O2C – understanding how Order Management interacts with Inventory, Procurement (drop-ship/back-to-back), Pricing, Shipping, Receivables, and downstream financial modules.
• Working knowledge of data migration and conversion activities using FBDI templates relevant to O2C (Sales Orders, Items, Pricing, Customer data).
• Good oral and written communication skills.
• Good analytical, problem-solving, negotiation, task management, and organizational skills.
• Working knowledge of enterprise application implementation methodology and project life cycle.
• Solid understanding of end-to-end O2C business metrics, KPIs, and reporting requirements.
• Ability to work collaboratively within a team environment with other functional analysts, technical developers, and cross-functional peers to support project deadlines.
• Ability to handle multiple tasks concurrently.

Job Responsibilities

• The types of tasks this individual is responsible for are a mix of regular, semi-structured, and moderately scoped assignments. Exercises judgment within defined procedures and practices.
• Gathers and documents business requirements from stakeholders; translates them into functional design documents and configuration workbooks.
• Configures and tests Oracle Cloud Order Management, Fulfillment, and related O2C modules per approved designs.
• Prepares functional specifications for any required extensions, integrations, or reports and collaborates with technical team members for development.
• Supports and executes test scenarios (SIT, UAT) and assists business users during User Acceptance Testing.
• Helps identify semi-routine problems in O2C processes and generates possible solutions; escalates complex issues with recommended options.
• Assists with data conversion/migration activities, including validation of FBDI loads for orders, items, customers, and pricing.
• Supports quarterly update assessments – reviews Oracle Cloud release notes for O2C impact, tests new features, and recommends adoption.
• Prepares end-user training materials and delivers training sessions during implementation and post-go-live.
• This individual interacts primarily with their direct Lead/Manager and the functional/business team on assigned projects; works with technical peers on specifications, testing, and issue resolution.
• Regular review of assignments and detailed direction is provided by their manager.
• The ideal candidate actively contributes to team activities and goals using effective verbal and interpersonal skills to share their experience and ideas.Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent, and 6 to 9 years of related experience in Oracle ERP functional roles with a focus on Order Management / Order to Cash.