Full-Time
Agency Customer Success Lead
Confirmed live in the last 24 hours
Smartly.io
501-1,000 employees
Automates social media advertising processes
Compensation Overview
$110k - $130kAnnually
Senior, Expert
New York, NY, USA
Hybrid position requiring in-office presence.
- 7+ years of sales/account management/customer success roles experience in ad-tech/mar-tech industries; experience with Facebook, Pinterest, Snap and other Social Media Platforms is a plus
- 3+ years management experience preferred
- Understand and have sold SaaS offerings, managed services, and professional services for agency customers
- Ability to build connections and engage confidently with a variety of audiences, including C-level decision makers, and ideally have strong agency contacts
- Strong desire to learn about the product in order to effectively sell up to the C-suite or down to end users as needed
- Able and willing to travel for meetings, conferences and industry events
- Lead a team of CSMs accountable for our agency revenue and relationships of enterprise strategic agencies
- Support team members to deepen relationships with agency customers and ensure customer satisfaction
- Act as escalation point for agency customers and point of contact for senior agency stakeholders to ensure alignment in goals
- Work closely with our digital advertising partners to grow agency customers and find new opportunities
- Coach team to increase product adoption, champion product improvements and help drive them to launch, together with our product management, product marketing and engineering teams
- Drive agency growth, partnering with Agency Sales and Onboarding team to expand agency relationships and accelerate onboarding of new agency clients
- Embody the Smartly.io values and play a lead role to ensure the culture engages employees, resonates locally and is consistent globally
Smartly.io automates social media advertising to help businesses reach their marketing goals. It focuses on platforms like Facebook and Instagram, serving clients such as Uber and Burger King. The company automates media buying, creative production, and performance optimization, allowing businesses to create personalized and scalable ad campaigns. Smartly.io offers both software that automates advertising tasks and managed services for expert guidance, generating revenue through subscription and service fees. What sets Smartly.io apart is its blend of creativity and data-driven insights, with a Creative Services team that collaborates with clients to produce effective ad creatives. The goal is to enhance performance and creativity in social advertising, helping brands navigate modern consumer behavior.
Company Stage
M&A
Total Funding
$245.8M
Headquarters
Helsinki, Finland
Founded
2013
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Smartly.io's strategic investment from Providence Equity Partners signals strong financial backing and growth potential.
- The launch of Brand Pulse demonstrates Smartly.io's commitment to innovation and staying ahead of industry trends.
- Working with high-profile clients like Uber, Fabletics, and eBay offers employees exposure to leading brands and complex advertising challenges.
What critics are saying
- The highly competitive digital advertising market requires continuous innovation to maintain a competitive edge.
- Dependence on social media platforms like Facebook and Instagram makes Smartly.io vulnerable to changes in platform policies and algorithms.
What makes Smartly.io unique
- Smartly.io uniquely combines automation with creative services, offering a comprehensive solution for social media advertising that few competitors can match.
- Their dual revenue model of software subscriptions and managed services provides financial stability and diversified income streams.
- The introduction of Brand Pulse, an industry-first solution for real-time full-funnel performance tracking, sets them apart in the digital advertising landscape.
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