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AXA

Global insurer offering life, property, casualty

Leiter:in Customer Operations Einzelleben

InsurancePosted on Oct 8
Full-timeWinterthur, SwitzerlandNo salary listed

About the Job

Requirements

  • Several years of leadership experience, ideally leading managers and team leads.
  • Hands-on, pragmatic, decisive, solution-oriented, and consistent in execution.
  • Resilience and persistence when handling complex issues and resistance.
  • Strong expertise in individual life insurance and understanding of relevant regulatory frameworks.
  • Several years of experience managing operational units, including quality, performance, costs, key performance indicators, and resource management.
  • Experience in process optimization, Lean, digitization, and change management, with strong affinity for information technology.
  • Clear, reliable, and appreciative leadership that fosters personal responsibility, performance, and employee development.
  • Confidence managing interfaces, especially with pension and distribution departments, and the ability to reconcile different interests and drive decisions.
  • Very good to negotiation-level German and French, and good to very good English.

Responsibilities

  • Lead the Customer Operations Individual Life operational department with 50 employees in four teams serving all language regions of Switzerland.
  • Ensure high-quality service for customers and distribution partners.
  • Ensure compliance with regulatory and legal requirements in daily operations.
  • Ensure application of the Chief Underwriting Officer's underwriting guidelines.
  • Ensure professional standards in claims assessment, review them regularly, and take responsibility for individual-life benefit savings.
  • Maintain efficient and resilient operations, actively use operational excellence instruments, and involve relevant cross-functional teams.
  • Act as business owner for process-development requirements and ensure delivery of efficiency and effectiveness targets.
  • Advance the department's target operating model in alignment with higher-level target models and corporate strategy.
  • Lead the department through business and cultural transformation with the leadership team, enabling employee development for an increasingly digital and dynamic future.
  • Build a sustainable network and manage interfaces with internal and external stakeholders.

Desired Qualifications

  • Leadership experience managing managers and team leads.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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