Senior People Partner

• Who we’re looking for: As we scale and evolve, we’re looking for an exceptional Senior People Partner to help us build the organisation we need for what comes next.

• The challenge: This is intentionally a broad role with genuine ownership and exposure to some of Tillo's most important organisational decisions.

• Where you’ll work: This role will be based in our Hove office 2 days a week 🏢

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

Job Summary

Tillo is entering an exciting new chapter. We’re an ambitious, international FinTech operating across the UK, Europe, US and South Africa. As we scale and evolve through acquisition, we’re looking for an exceptional Senior People Partner to help us build the organisation we need for what comes next.

Reporting to and working closely with our Chief People Officer, this is a broad, influential role combining senior People partnering with Employee Relations, organisational change and leadership of People Operations.

We need someone comfortable moving between strategy and delivery. You might be challenging a leader on organisational design, navigating a complex ER situation, supporting acquisition integration or working out how we make our People operations simpler and more scalable.

This isn't about executing an existing People playbook. We want someone excited to help write the next one.

Day to day this role will:

Partner, coach & challenge

• Be a trusted People partner to senior leaders, bringing strong commercial judgement and constructive challenge.

• Coach managers to become stronger leaders and build high-performing teams as we scale.

• Translate business priorities into People plans, identifying organisational risks, capability gaps and opportunities.

• Use data, insight and good judgement to influence decisions and build compelling business cases.

Lead through growth & change

• Partner with the CPO and leadership team on organisational change, acquisition integration and transformation.

• Lead and support restructures, consultations and complex change where required.

• Help shape our organisational design, structures and capabilities for the next stage of growth.

• Work closely with Talent and Finance on workforce planning, headcount and people budgets.

Be our senior ER expert

• Lead complex ER across performance, capability, absence, disciplinary, grievance and exits.

• Bring excellent UK employment law knowledge alongside strong working knowledge of European and international employment practices, including emerging requirements such as EU pay transparency and salary disclosure legislation, and what this means for reward, reporting and organisational design

• Coach managers to confidently handle difficult people situations rather than creating dependency on People.

• Navigate sensitive situations with sound judgement, pace and commercial pragmatism.

Lead & evolve People Operations

• Lead our People Operations capability and manage and develop our People Operations Analyst.

• Own scalable employee lifecycle processes, policies, employment documentation and People controls.

• Make HiBob work brilliantly, increasing automation, self-service and operational efficiency.

• Manage our international EOR arrangements and support our growing international population.

• Use People data and tools such as Ravio to generate insight and inform reward, workforce and organisational decisions.

What we’re looking for

You’re likely an experienced Senior People Partner, HRBP or Head of People who has operated in a scaling, commercially demanding business.

More importantly, you'll bring:

• Significant experience partnering with and constructively challenging senior leaders.

• Excellent UK employment law and complex ER expertise.

• Strong international People experience, ideally across Europe and EOR arrangements; US and/or South African experience would be a bonus.

• Experience of M&A, integration or significant organisational transformation.

• Strong organisational design, workforce planning and change capability.

• Experience owning People Operations, systems and scalable processes.

• Commercial judgement; you can connect People decisions to business outcomes and aren't afraid to make a recommendation.

• Experience managing and developing others.

• Confidence with People technology; HiBob and Ravio experience would be a bonus.

Above all, you’ll be practical, progressive and comfortable with pace, change and ambiguity. You’ll know when something needs careful thought and when we simply need to make a sensible decision and move.

You'll enjoy building and improving things, challenging convention and helping leaders raise the bar, while never losing sight of the employee experience.

Why this role?

This is intentionally a broad role with genuine ownership and exposure to some of Tillo's most important organisational decisions.

You'll work closely with our CPO and senior leadership team, with the opportunity for your remit and team to grow as Tillo does.

For someone who ultimately wants to become a Head of People or CPO, you'll get the breadth, complexity and commercial exposure to make this a brilliant next step. 🚀

What you'll be part of

We're ambitious, fast-moving and commercially minded. We care about building a great place to work, but we don't believe that means avoiding difficult conversations or lowering the bar.

We want to build an organisation where high performance and a great employee experience reinforce one another.

Our values guide how we work, but we're also pragmatic. As Tillo grows, we'll keep questioning what we do, improving what doesn't work and building the People practices we need for the company we're becoming — not simply the company we've been.

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂)

• Private Medical care through Bupa

• Employee Incentive Scheme

• Access to Tillo’s Storefront with discounts & gift card vouchers

• Hybrid Working

• Top spec equipment including laptop, mouse, keyboard, monitor

• Anniversary gifts

• Monthly breakfasts, drinks, snacks and events

• Team Learning & Development budget

About Tillo

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.

Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. 

If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.