NTT Data

Global IT services and consulting provider.

Field Tech Associate

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

At least 1 to 3 years of experience in End User Computing, IT Support, or Asset Management is required.
Troubleshooting skills in Windows, Microsoft Office, commercial off-the-shelf software, and end-user hardware support are required.
A basic understanding of the ITIL framework is required.
Experience using IT service management tools such as ServiceNow or Remedy is required.
Written and spoken English communication skills are required.
The ability to physically perform general office requirements is required.
The ability to perform essential responsibilities with or without reasonable accommodations is required.
Willingness to work rotational 24x7 shifts is required.

Responsibilities

Contribute to the End User Computing team by supporting end users in a client environment.
Work toward operational and project objectives, with performance measured against aligned service-level agreements, critical success factors, and key performance indicators.
Resolve day-to-day incidents and fulfil service requests in alignment with the ITIL framework.
Perform install, move, add, and change activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals, including movement between desks, floors, or buildings as required.
Learn new and emerging technologies as needed to meet business requirements.

Role Responsibilities:

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must.
Experience in using ITSM Tools like Service Now, Remedy etc.
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Willingness to work on rotational shifts 24x7.
Travel including overnight domestic may be required.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 1988

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