The VRS Coordinator role presents an opportunity to join one of the fastest growing firms in the industry and learn from the best on an innovative claim group. The VRS Coordinator is responsible for supporting the Virtus Risk Solutions team that includes our Claim and Risk Control team members. This role will handle all administrative and other day-to-day tasks and responsibilities and have a chance to learn and develop from the best in the insurance space.
The Ideal Candidate:
•Lives the Virtus Core Values – brings their A game and a great attitude each day.
•Is detail-oriented, service motivated, and accountable to working harmoniously and thoroughly with their team to achieve results that are aligned with Virtus’ company goals.
•Recognizes this role is people facing; must have strong interpersonal skills and a client service mindset.
•Is a detailed, organization guru that thrives on juggling multiple responsibilities at any given time to meet the needs of our clients and other department employees.
•Showcases their natural and specialized technical skills through drive, determination, and self-discipline.
Essential Duties and Responsibilities:
•Timely process all claims received and delivered to clients in a timely manner.
•Verify and reconcile claim remittance and claim closure.
•Follow up with carriers on claim documentation, updates, and payments.
•Maintain accurate agency management system client and policy data.
•Request loss runs from carriers.
•Create consolidated loss runs.
•Update claim review documents with assistance.
•Prepare and/or update claim loss summary.
•Process claim documentation and ensure payment of claims (Habitat).
•Appropriately and timely file all client and claim/policy documents.
•Basic understanding of core property and casualty coverages.
•Any other administrative need to meet client needs.
•Assist VRS Team with other tasks as needed, such as service plans, loss analysis reports, newsletters, whitepapers, etc.
•Respond to basic client claim questions.
•Assist with the completion of ad hoc projects as needed.
•Other duties as assigned by the team and leadership.
Education and Experience:
•0 to 2 years of previous related experience required.
•Broker/Carrier Level Property and Casualty insurance experience a plus.
•Position requires direct communication with clients; therefore, strong written and oral skills, with a commitment to impeccable client service are required; ability to adjust easily to working well with a variety of workstyles.
•Outstanding organizational and time management skills, with superior attention to detail.
•Great, positive attitude and the ability to work under pressure.
•Self-Starter with a willingness to grow, learn and develop.
•Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems.
•Ability to be flexible, adaptable, and work in a team environment that is constantly evolving.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.
Travel:
Minimal, dependent on client needs.
