Quality Manager

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Develops, implements and monitors quality policies and procedures for manufacturing.  Analyzes quality data and proactively makes recommendations to drive continuous improvement. Provides analysis of product returns / customer complaints and communicates with customers to determine product or manufacturing changes necessary to maintain or improve product quality.  Implements changes as needed to drive improvement and follows up with data analysis to validate improvements.  May serve as the ISO Management representative.

Key Job Accountabilities 

Responsible for the development and implementation of procedures to maintain and improve product quality.  Serves as the Management Representative for Quality in assuring compliance with ISO, and other regulatory organizations.

• Drives change and process improvement projects/programs in the plant focusing on issues that affect product quality.  These changes can include, but are not limited to, processes, products, and/or information processes.  Reviews the QMS program performance to ensure its continuing suitability and effectiveness in meeting ISO requirements.
• Reports periodically to plant management on effectiveness of QMS and prepares the minutes of the Management/Business Review meetings.
• Oversees departmental ISO Team Leaders and provides training and guidance on their responsibilities to the QMS.
• Develops product specifications within the capabilities of production equipment and customer requirements.  If there is a discontinuity, works with other departments to alleviate problem.
• Tracks quality issues, reports problem areas, and develops solutions for problem solving.
• Provides statistical analysis of physical properties to ensure product stability and consistency.  Report any changes in physical and visual properties of products affecting the overall compliance to specifications.
• Devises and implements test methods that provide more consistent product quality.
• Monitors customer complaints using the TICS/Consumer Experience databases. Notifies and provides solutions on problem causes.
• Oversees the internal quality rejection database (NCMR) and report trends in quality defects.
• Tracks and controls customer return authorizations.
• Supervises lab technicians and other QA personnel to ensure that production quality is consistent.
• Recommends process changes to enhance the production process.
• Acts as one of the root cause analysis champions for the plant, working with employees and teams to make sure we are using sound problem solving methods to uncover the true root causes of issues.

Supervisory Responsibilities

Directly supervises employees in the Quality Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: BA or BS in Engineering or related technical science degree is desired but not required.  In lieu of education or certification; seven to ten years directly related quality experience is required.  ASQC-CQE (Certified Quality Engineer), or ability to obtain is highly desirable.

• Skills/Experience: In addition to the educational requirements, requires 4-7 years of experience in quality related field in a manufacturing environment with 2-3 years of that time being spent in a lead or supervisory role.

Minimum education and years of experience should not be used exclusive of other leveling factors described below.

To perform the job successfully, an individual should demonstrate the following competencies:

Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.  Strives to continuously build knowledge and skills; Shares expertise with others.

Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Safety and Security - Embodies plant wide commitment for a safe workplace; acts as a role model on safety matters.

Team Work - Blends people into teams, creates strong morale and spirit in team.  Fosters open dialogue, shares wins and successes in terms of the whole team.  Leads people to finish and be responsible for their work.

Additional Requirements:

• Computer Skills - To perform this job successfully, an individual should be an advanced user in Spreadsheet, Word Processing, and database software.  Experience with Microsoft Office products desirable.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Mathematical Skills - Ability to apply concepts of basic algebra and geometry.
• Ability to organize and prioritize work activities and to handle multiple projects simultaneously
• Advanced knowledge/experience in plastic film extrusion.
• Advanced knowledge of quality theories and systems

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is sometimes required to walk in order to inspect facility including raw materials, work-in-process and finished goods and overall manufacturing and warehouse operations for as much as 50% of workday;. Sit to prepare reports and use computer equipment for approximately 50% of workday.  The employee in this job is required to exert 60 pounds of force occasionally (less than 1/3 of time); and/or up to 40 pounds of force frequently (1/3 to 2/3 of time); and/or up to 20 pounds of force regularly (more than 2/3 of the total time).

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often subjected to changing priorities, time pressures and constraints, and a high level of job related stress.  Work is performed in a standard office environment where the noise level is usually quiet; however, employee may be required to perform some job duties on the manufacturing floor where the work environment is noisy and hearing protection is required for all employees.  Employees must be able to wear other PPE such as eye and ear protection, bump caps, gloves, etc.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)