ESM Account Manager
Amazon
ESM Account Manager
Amazon
Sells products online and rents cloud computing
We are looking for a results-driven individual with retail experience to drive China-based strategic sellers to maximize their presence and business in Amazon Global marketplaces. The Account Manager will partner with strategic sellers, sales and product team, to grow sellers’ businesses on Amazon worldwide including identifying opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own forecasting, monitoring, analysis and reporting on CN-based seller business.
The successful account manager will:
Work with strategic sellers to grow the selections to Amazon and their business with profit
Work with strategic sellers to drive the feature adaption rate to drive the customer experience on Amazon
Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results
Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience
Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business
Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments
Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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