Online Field Applications Engineer

Job Description

A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.

Responsibilities:

• Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless)
• Post sales: Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources)
• Pre Sales: Work with sales teams on understanding customers' requirements (product & application or use case) to position REN products and solutions in an advantageous way.
• Support Partner FAE in distribution on enabling them win with REN products & solutions.
• Solving technical issues raised by partner FAE bring to you .
• Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions.
• Be their ‘go to’ advocate within REN to enable partner FAE to be successful.
• Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets.

Qualifications

• Bachelor's from Computer Science / Engineering Course or equivalent in relevant discipline
• 2 to 6 Years of experience.
• C programming know-how and experience in developing SW in embedded platforms
• Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
• Experience in typical hardware peripherals and drivers <I2C / SPI / GPIO etc.>
• Experienced with SW and/or HW debugging techniques.
• Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.)
• Knowledgeable in high-level embedded C / device drivers / middleware / utilities.
• Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc.
• Any wireless experience (Bluetooth / WiFi) an advantage
• Any experience of working with customers / partners an advantage.
• Strong understanding of embedded software development & sound C skills, ideally from developing application firmware /demos etc
• Strong communication skills and be able to work / communicate in a multicultural environment.
• Good questioning techniques: ability to guide conversations via open & closed questions.
• Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel.
• Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc)
• Strong collaboration skills
• Must be interested / passionate about embedded systems and MCU related matters.
• Some limited travel may be necessary (<5%).

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.