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PENN Entertainment

Operates casinos, racetracks, and online betting

Director of Human Resources

HR Generalist & Employee RelationsPosted on Nov 10
Full-timeHobbs, NM, USAIn-person

About the Job

Requirements

  • A bachelor's degree (B.A. or B.S.) from a four-year college or university, or equivalent, is required.
  • Must be at least 21 years of age.
  • Must qualify for licensing with the New Mexico Racing and Gaming Commissions.
  • Must complete NMAST certification.
  • Must possess a valid New Mexico driver's license.
  • Four to ten years of experience, or an equivalent combination of education and experience, is required.
  • Intermediate knowledge of Outlook, Excel, Word, and PowerPoint is required.
  • Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret varied instructions in mathematical or diagram form; and deal with abstract and concrete variables.
  • Strong customer service and interpersonal skills are required.
  • Ability to work as part of a team and promote cooperation between departments.
  • Ability to work unsupervised.
  • Must meet the stated physical demands, including standing, walking, sitting, handling objects, reaching, tasting or smelling, and occasionally lifting or moving up to 25 pounds; specified vision abilities are required.
  • Must be able to work mostly indoors, with exposure to airborne particles, loud noise in guest areas, and unrestricted second-hand smoke.

Responsibilities

  • Serve as a key member of the property executive team, contributing to business strategy, operational planning, and enterprise initiatives.
  • Shape the team member experience from attraction through exit and advise the general manager and leadership team on talent strategies to attract, engage, develop, and retain talent, build leadership pipelines, and strengthen culture.
  • Recommend hiring, firing, advancement, and promotion decisions for employees.
  • Develop and implement policies and procedures.
  • Manage, direct, and supervise all human resources personnel.
  • Prepare budgets and business plans and assist with administrative matters.
  • Enforce Labor Department guidelines for hiring and separation, wage and hour standards, Department of Labor requirements, and ERISA.
  • Oversee and monitor employee benefits and other programs.
  • Manage and administer policies and procedures in the employee handbook and corporate policies and procedures manual.
  • Develop and administer training programs for all areas.
  • Ensure the safety and security of employees and customers.
  • Manage programs and processes to control and reduce lost-time injuries, including administering workers' compensation.
  • Demonstrate ethical and cooperative behavior with guests, coworkers, and the manager.
  • Perform other duties assigned by department or company management.
  • Oversee the human resources manager and human resources business partners.

Desired Qualifications

  • PHR or SPHR certification is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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