Operations Manager
NRG Consulting Group
Operations Manager
NRG Consulting Group
Organization: Vivid Life Home Care Headquarters
Reports To: Director of Operations and Business Development
Location: Remote, California (Must be able to complete in-person responsibilities in the Los Angeles area; Preference for candidates based in Southern California)
Role Type: Full-Time, Exempt
Salary Range: $85,000 – $110,000
English/Spanish bilingual (written and verbal) preferred
Vivid Life Home Care is a growing network of worker-owned home care cooperatives across California operating under a shared brand and centralized back-office support structure (Vivid Life Cooperative Headquarters). Our mission is to provide world-class home care that blends the best traditions of caregiving with modern, proven practices to create vibrant futures for all.
We partner with independent organizations, including nonprofits and community-based institutions, to build a cooperative ecosystem that improves access to quality care while uplifting caregivers as worker-owners.
A worker-owned cooperative is an organization owned and governed by its worker-members. In this model, caregivers and staff are not just employees—they are member-owners who participate in decision-making and share in the economic and organizational success of the cooperative.
Key principles include:
Vivid Life operates as a network of independent cooperatives connected through shared systems, standards, and brand infrastructure.
Position Summary
The Operations Manager is responsible for overseeing centralized systems, infrastructure, and daily operational performance across Vivid Life Home Care. This role ensures that Client Success Representatives (CSRs), Cooperative Admins, and caregiver member-owners across the cooperative network are fully supported to deliver high-quality, dignified care through efficient and scalable systems.
This leader serves as the operational backbone of the organization, connecting caregiver experience, client service delivery, and administrative infrastructure into a seamless, high-performing system.
This role combines systems management, training, technical support, implementation leadership, and data analysis across core platforms to drive operational consistency and efficiency.
This is not a traditional operations role. The person in this role will be supporting existing and new co-ops, including supporting caregivers and clients on a day-to-day basis. This will require the Operations Manager to be available and on-call outside of traditional working hours.The Operations Manager serves as the steward of shared infrastructure—creating and establishing standardized systems while preserving cooperative autonomy and local governance authority. This position works under the direction of the Director of Operations and Business Development and requires flexibility to support occasional after-hours and weekend operational needs.
The Operations Manager provides operational oversight and functional leadership across headquarters support functions and implementation teams.
Direct Supervision May Include:
Indirect Leadership Includes:
Authority Includes:
Does Not Include:
The Operations Manager serves as the steward of Vivid Life’s shared-service model and a lead in ensuring that cooperative governance and operations are effectively embedded throughout the co-ops, while maintaining local co-op autonomy.
Responsibilities include:
Success in this role is measured by both operational consistency and cooperative empowerment.
Required:
Preferred:
This position operates in a primarily remote work environment with periodic in-person responsibilities in Los Angeles and surrounding Southern California regions.
The role combines systems development and management, training, technical support, implementation oversight, and data analysis across core platforms (AxisCare, HubSpot, QuickBooks Online, Google Workspace, Slack, and other communication tools).
The Operations Manager provides direct support to Member-Admins across cooperatives, ensuring systems are effectively implemented, utilized, and continuously optimized. This includes onboarding support, troubleshooting, workflow reinforcement, and fostering an inclusive learning environment for users with diverse technical and cultural backgrounds.
The role requires frequent virtual collaboration, independent decision-making, and coordination across multiple teams and cooperatives.
This position works under the direction of the Director of Operations and Business Development and requires flexibility to support occasional after-hours and weekend operational needs based on business demands.
The Operations Manager is a full-time, exempt position based at Vivid Life Home Care Headquarters.
Salary Range: $85,000 – $110,000 annually, based on qualifications and experience.
Benefits Include:
Additional benefits may evolve as the cooperative network grows.
This search is being led by NRG Consulting Group. Applications will be reviewed on a rolling basis with a preferred deadline of 11/20/26. Reach out to [email protected] with any questions.
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