AI Operations Lead
The Key Support Services
AI Operations Lead
The Key Support Services
Education software and MIS for schools
The Key Support Services · United Kingdom (Remote) · Full-time · Posted 2026-09-24
Salary: GBP 60,000–60,000
Workplace: remote
Department: IT Operations & Systems
Are you looking for an AI Operations Lead role in a fast-growing business where people are at the heart of everything we do?
Would you like to work within a socially conscious organisation that is making a real impact in the education sector?
The Company
The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership.
We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country.
We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change.
That's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award-winning services and serve 19,000 schools.
The role
At The Key Group, we are accelerating our digital transformation by embedding enterprise AI into the heart of our operations. We are seeking an AI Operations Lead to act as the central operational hub for our enterprise AI platforms, gateway administration, workflow automation and Model Context Protocol (MCP) integrations.
Rather than a pure software development role, this position balances operational agility with strict governance. You will bridge technical engineering, risk functions, and end-users—ensuring our AI technologies deliver safe, cost-effective and measurable value across the enterprise.
The ideal person
Nice to have
If you don’t meet all of the above but have a genuine interest in joining our team please get in touch - we’d be very happy to chat.
Why work for us
You will play a pivotal role in shaping how AI is safely and effectively operated across our organisation. This individual contributor role offers broad organisational reach, allowing you to drive key process automation projects, manage vendor relationships and lead an internal culture of AI adoption.
We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.
Apply at The Key Support Services
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Education software and MIS for schools
The Key Group provides subscription-based education software, data, and services for UK schools and trusts. Its offerings include The Key Leaders—an extensive library of leadership articles, templates, policies, and news—and cloud-native management information systems (MIS) that replace paper processes and support governance. Through acquisitions like Arbor, ScholarPack, RM Integris, and RM Finance, it now serves about one-third of UK schools and enables hyper-personalised benchmarking with nationally representative data. The company differentiates itself by combining a broad, continually updated information service with scalable MIS and policy resources, backed by a large school network, to help schools improve, reduce workload, and stay compliant.
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