Singapore Post

Postal services and eCommerce logistics provider

Manager Warehouse & Fulfilment

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma in Business, Logistics Management, or a relevant discipline is required.
Five years of managerial experience, including three years specifically in a Contract Logistics (3PL) environment, is required.
Experience managing end-to-end supply chain operations in both B2B and B2C or e-commerce fulfilment environments is required.
Strong financial acumen and prior exposure to P&L tracking, operational budgeting, and cost control metrics are required.
A hands-on understanding of Kaizen principles, Six Sigma, 5S, and continuous-improvement implementations is required.
Familiarity with modern Warehouse Management Systems (WMS) and data visualization tools such as Power BI or Tableau to drive digital dashboard automation is required.

Responsibilities

Lead and direct operational staff in daily warehouse and fulfilment activities to ensure smooth, safe, and efficient workflows.
Plan labour load, material handling equipment, storage capacity, and daily tasks to ensure resource availability against changing customer volumes.
Oversee end-to-end inventory management and implement accuracy, productivity, and loss-prevention programs.
Review operational throughput and warehouse utilization metrics to improve facilities, layouts, and manpower strategies for business growth.
Partner with the Assistant Vice President on P&L management, operational cost control, and waste reduction.
Collaborate with Sales, Finance, and Pricing teams on operational pricing simulations, providing costing profiles and resource modelling for prospective client bids.
Prepare the annual operating budget and ensure accurate, timely monthly billing submissions for contract logistics accounts.
Drive facility work-improvement initiatives using Lean methodologies, 5S frameworks, and Kaizen programs to eliminate operational bottlenecks.
Lead warehouse digital transformation efforts using data dashboards, tracking metrics, and automation to improve performance visibility and operational accuracy.
Serve as the designated Risk Assessment Leader, reporting to the Risk Management Leader, to implement, monitor, and audit safety, security, housekeeping, and sanitation programs.
Keep Standard Operating Procedures, Work Instructions, and On-the-Job Training logs updated, compliant with corporate standards, and aligned with external regulatory requirements.
Build, motivate, and coach the operational team, define KPIs, and drive accountability toward business objectives.
Manage internal and external stakeholders, including clients, regional leaders, commercial teams, and vendor partners, in a matrix environment.

Desired Qualifications

Bizsafe Level 2 certification and Work-at-Height Manager certification are advantageous.
Prior experience as a Quality Assurance Manager or certified Good Distribution Practice for Medical Devices (GDPMDS) training records are highly preferred.

Job Description

Operational Excellence & Resource Planning

Daily Leadership: Lead and direct operational staff in daily warehouse and fulfilment activities to ensure smooth, safe, and efficient workflows.
Resource Optimization: Strategically plan labour load, material handling equipment (MHE), storage capacity, and daily tasks to ensure optimal resource availability against fluctuating customer volumes.
Inventory & Throughput Management: Oversee end-to-end inventory management, executing robust accuracy, productivity, and loss-prevention programs.
Capacity & Scaling: Regularly review operational throughput and warehouse utilization metrics to continuously improve facilities, layouts, and manpower strategies to support future business growth.

Financial, Commercial & Pricing Management

P&L Management: Partner closely with the Assistant Vice President (AVP) on P&L management, maintaining a sharp focus on operational cost control and limiting waste.
Pricing Simulations: Collaborate with Sales, Finance, and Pricing teams to conduct operational pricing simulations, providing realistic costing profiles and resource modelling for prospective client bids.
Budgeting & Billing: Own the preparation of the annual operating budget and ensure accurate, timely monthly billing submissions for all contract logistics accounts.

Continuous Improvement & Digital Transformation

Kaizen Culture: Drive work improvement initiatives across the facility by championing LEAN methodologies, 5S frameworks, and Kaizen programs to eliminate operational bottlenecks.
Digital Innovation: Lead digital transformation efforts within the warehouse, leveraging data dashboards, tracking metrics, and automation to improve performance visibility and operational accuracy.

Quality, Safety & Regulatory Compliance

Risk Assessment Leadership: Act as the designated RA Leader, reporting directly to the Risk Management (RM) Leader to implement, monitor, and audit comprehensive safety, security, housekeeping, and sanitation programs.
Documentation Control: Ensure all Standard Operating Procedures (SOPs), Work Instructions (WIs), and On-the-Job Training (OJT) logs are continuously updated, compliant with corporate standards, and aligned with external regulatory bodies.

Team Leadership & Stakeholder Management

Team Development: Build, motivate, and coach a high-performing operational team, defining KPIs and driving accountability to meet overall business objectives.
Matrix Collaboration: Navigate a complex matrix environment, managing diverse internal and external stakeholders (clients, regional leaders, commercial teams, and vendor partners).

Requirements

Diploma in Business or Logistics Management or relevant disciplines
5 years of managerial experience, with 3 years specifically within a Contract Logistics (3PL) environment.
Proven track record managing end-to-end supply chain operations in both B2B and B2C / E-commerce fulfilment environments.
Strong financial acumen with prior exposure to P&L tracking, operational budgeting, and cost control metrics
WSH Certifications: Possessing a Bizsafe Level 2 certification and being Work-at-Height Manager (WAHM) certified is advantageous.
Prior experience as a Quality Assurance (QA) Manager or possessing certified GDPMDS (Good Distribution Practice for Medical Devices) training records is highly preferred.
Deep, hands-on understanding of Kaizen principles, Six Sigma, 5S, and continuous improvement implementations.
Familiar with modern Warehouse Management Systems (WMS) and data visualization tools (e.g., Power BI, Tableau) to drive digital dashboard automation.

About the Company

Singapore Post

Postal services and eCommerce logistics provider

SingPost (Singapore Post Limited) blends traditional postal services with eCommerce logistics to connect communities and enable online shopping. It offers mail delivery, warehousing and fulfillment, last-mile delivery, and specialized eCommerce services like POPStop, with facilities at Stellar Lifestyle transit properties. Its operations rely on a global network and digital tools to streamline shipping, tracking, and returns for individuals, small businesses, and large enterprises, particularly in eCommerce. The company differentiates itself by combining long-standing postal expertise with modern logistics capabilities and a broad, tech-enabled service suite, including dedicated eCommerce hubs and integrated warehousing. Its goal is to provide reliable, end-to-end delivery and logistics services that support commerce and communication worldwide while advancing social responsibility and digital transformation.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1819

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