You have run daily operations for a high-volume team, ideally at a gig-economy platform, a fulfillment or production operation, or a fintech onboarding function.
You are obsessed with data. You live in the dashboard, manage by numbers, and can spot a bad week on Wednesday rather than the following Monday.
You are a direct manager and can have difficult conversations early while remaining effective with that person afterwards.
You are resilient under volume and can sequence competing issues when the queue is backed up and multiple things break at once.
You hold the standard without turning every enforcement into a conflict.
You write clearly, and your escalations include a specific description of the problem rather than a complaint.
You are effective managing people you never see in person.
Responsibilities
Own the daily numbers for every team and know whether performance is ahead or behind and why.
Improve conversion at every stage, especially interview attendance and onboarding completion.
Keep the queue moving and address bottlenecks that cause people to wait at a stage.
Manage a remote, early-career team by setting clear expectations, providing coaching, and addressing missed numbers promptly.
Reduce cost per person while maintaining output and monitor unit economics.
Identify software-related obstacles, write a clear and specific request for a tooling fix, and follow it through.
Desired Qualifications
Experience in operations at Uber, DoorDash, TaskRabbit, Instacart, or a similar company.
Production or shift management experience in a high-volume fulfillment environment.
Customer success operations, KYC, or identity verification workflow experience.
Experience addressing show-rate and no-show problems.
Comfort with spreadsheets and light data work, and enthusiasm for AI tooling.
Operations Manager
Viewline Ventures · Jersey City, United States (Remote) · Full-time · Posted 2026-08-28
Workplace: remote
Description
About Us
We are a stealth-stage fund and tech startup operating at the intersection of alternative markets and quantitative strategy. Backed by experienced operators and growing quickly, we are building the infrastructure to scale a high-performance, data-driven business.
Our business is a funnel. People come in at the top, move through several stages of interviewing, verification and setup, and come out the other side ready to work with us. Every stage of that funnel leaks. Closing those leaks is worth more to this company than almost anything else we could do.
The Role
You are the floor manager for that funnel. Four teams, roughly a dozen people, mostly remote and mostly early in their careers. Interviewers, onboarding specialists, document reviewers and hardware technicians.
Your job is daily output. Every one of those teams has a number, most of those numbers are below where they should be, and your week is spent finding out why and fixing it. Some of the fixes are coaching. Some are scheduling. Some are process. Some are tooling you will spec and hand to an engineer.
This is a hands-on, numbers-in-front-of-you job, not a strategy job. If you like watching a conversion rate move because of something you changed on Tuesday, you will enjoy it.
What You'll Do
Own the daily numbers. Every team, every day. You will know before anyone asks whether we are ahead or behind and why.
Lift conversion at every stage. Our biggest single lever is how many booked interviews people actually show up to. Our second biggest is how many people who start onboarding finish it. Both are yours.
Keep the queue moving. Nobody should sit at a stage waiting on us. Where a single person is the bottleneck, you find the way around it.
Manage a remote, early-career team well. Clear expectations, real coaching, and the direct conversation in the same week a number is missed rather than a month later.
Bring the cost down. Same output, less spend per person we take through. You will know your unit economics.
Fix the tooling or spec the fix. Some of what slows your teams down is software. You will not build it, but you will write a clear, specific request and follow it through.
Requirements
You have run daily operations for a high-volume team, ideally at a gig-economy platform, a fulfillment or production operation, or a fintech onboarding function
You are obsessed with data. You live in the dashboard, you manage by numbers, and you can spot a bad week on Wednesday rather than the following Monday
You are a direct manager. You will have the difficult conversation early, and stay effective with that person afterwards
You are resilient under volume. When the queue is backed up and three things break at once, you sequence rather than spiral
You hold the standard without turning every enforcement into a conflict
You write clearly. Your escalations come with a specific description of the problem, not a complaint
You are effective managing people you never see in person
Bonus Points For
Operations at Uber, DoorDash, TaskRabbit, Instacart or similar
Production or shift management in a high-volume fulfillment environment
Customer success operations, KYC or identity verification workflows
Experience with show-rate and no-show problems specifically
Comfort with spreadsheets and light data work, and enthusiasm for AI tooling
Benefits
Direct, visible impact on the numbers that matter most to the company
Competitive compensation
A clear growth path as the operation scales and more layers are added below you
A flat team with no red tape between you and the decision maker