Front of House Maître'D

Job Description

POSITION OVERVIEW

We are seeking a polished and experienced Maître D’ to lead front-of-house operations in a high-volume luxury dining environment. This role is responsible for managing guest interactions, VIP and regular clientele, private events, seating, and service team performance. The Maître D’ plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence.

YOUR ROLE

• Maître D’ manages and leads daily front-of-house operations to ensure a warm, welcoming, and professional guest experience
• Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition
• Front of the house maître d’ leads and train the host team to provide seamless guest interaction and uphold MILA service standards
• Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, and Resy
• Maintain full knowledge of all menus, menu ingredients, cocktail and wine programs, including pricing and service standards
• Handle guest requests and feedback with professionalism, grace, and attentiveness
• Manage inventory, menu supplies, and assist with supply purchases as needed
• Restaurant managers coordinate and communicate menu changes and operational updates to the service team
• Maintain and properly use all front-of-house equipment in accordance with company standards
• Maître D’ ensures compliance with state sanitation and health regulations, company policies, and service standards
• Attend team meetings, provide feedback, and support continuous improvement initiatives
• Work collaboratively with management and service staff to maintain positive co-worker and guest relations
• This is not an exhaustive list of job responsibilities.

REQUIREMENTS

• 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
• State-compliant food handling certificate
• Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
• Strong leadership abilities with team management and training experience
• Self-motivated, professional, performance-driven, and courteous
• Detail-oriented with effective verbal and written communication skills
• Ability to multi-task, manage time effectively, and compute basic arithmetic
• Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50 lbs
• Proficiency in computer applications such as Excel, Windows, and POS systems
• Ability to maintain confidentiality of company information and recipe data
• Flexible availability including nights, weekends, and holidays
• Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction