Full-Time

Customer Support/Technical Support

Updated on 5/17/2024

Hexagon US Federal

Hexagon US Federal

201-500 employees

Provides geospatial solutions for US defense

Cybersecurity
Data & Analytics
Aerospace

Mid, Senior

Pearl Harbor, Hawaii, USA

Required Skills
Communications
Requirements
  • Must have at least 2 years’ experience in providing customer focused service with knowledge of Windows operating systems.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Experience in documenting processes and monitoring performance metrics.
  • Advanced knowledge of database maintenance and system security.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills.
  • CompTIA Security+ Certificate is highly desirable.
  • Must be a US Citizen for consideration.
Responsibilities
  • Resolving technical issues
  • Maintaining hardware and software installations
  • Improving IT systems
  • Providing technical support in Tier 1, Tier 2, and sometimes Tier 3
  • Providing general network support for customers
  • Performing periodic security assessments and updating equipment inventory system
  • Assisting customers in resolving access problems and printer problems
  • Assisting with procurement of IT equipment
  • Maintaining Emergency Control Center (ECC) IT equipment

Hexagon US Federal is a commendable employer due to its focus on delivering geospatially-powered solutions to U.S. government and defense agencies, addressing critical areas such as anti-terrorism and border security. The company fosters a culture of technological and engineering excellence, utilizing an open standards architecture. This environment promotes expert collaboration and innovation in security and intelligence fields, making it a leading choice for professionals aiming to make a significant impact in public safety and national security.

Company Stage

M&A

Total Funding

N/A

Headquarters

Chantilly, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-6%

2 year growth

11%