Full-Time
Customer Support/Technical Support
Confirmed live in the last 24 hours
Hexagon US Federal
201-500 employees
Geospatial solutions for U.S. government agencies
Compensation Overview
$70k - $80kAnnually
Junior, Mid
Pearl Harbor, Hawaii, USA
US Citizenship, US Top Secret Clearance Required
- Must have at least 2 years’ experience in providing customer focused service with knowledge of Windows operating systems.
- Exceptional ability to provide technical support and resolve queries; in-depth knowledge of computer hardware, software, and networks; and the ability to determine IT needs and train end-users.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
- CompTIA Security+ Certificate is highly desirable.
- Your duties will include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
- You will provide technical support in Tier 1, Tier 2, and sometimes resolve problems that fall in the Tier 3 level.
- Your daily work tasks will include providing general network support for customer such as end device support such as VoIP, fax, printers, WYSE, and thick clients, web cameras, upgrade and re-image laptops; providing on-site customer support to fly-away teams such as setting up user accounts, logon process, setting up print queues, and accessing portals.
- You will also perform periodic security assessments and update equipment inventory system; assist customers in resolving access problems, printer problems, et; assist with procurement of IT equipment; and maintain Emergency Control Center (ECC) IT equipment.
Hexagon US Federal provides geospatially powered solutions to the U.S. government and defense, intelligence, and security agencies. Their products include services for anti-terrorism, force protection, enterprise information management, and cyber security, among others. These solutions work by integrating various data sources to help customers secure assets, manage information, and analyze geospatial intelligence. What sets Hexagon US Federal apart from competitors is their long-standing experience and focus on open standards architecture, which allows for flexible and effective solutions. The company's goal is to deliver actionable intelligence that enhances situational awareness and supports mission success.
Company Stage
M&A
Total Funding
N/A
Headquarters
Chantilly, Virginia
Founded
2010
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Strategic appointments and restructuring, such as the promotion of Chris Reichert to COO, indicate a strong focus on growth and market adaptation.
- The company's recent partnerships, including those with CounterCraft and senseFly, expand its technological capabilities and market reach.
- Securing a prime contractor role in the GSA's ASTRO contract positions Hexagon US Federal for substantial long-term revenue opportunities.
What critics are saying
- The highly specialized nature of Hexagon US Federal's offerings may limit its market to primarily government contracts, which can be subject to budget cuts and policy changes.
- Integration of advanced technologies like AI and machine learning poses challenges in terms of implementation and scalability.
What makes Hexagon US Federal unique
- Hexagon US Federal leverages a four-decade legacy in geospatial solutions tailored specifically for U.S. government and defense agencies, setting it apart from more generalized competitors.
- The company's focus on integrating advanced technologies like AI, machine learning, and geospatial intelligence into federal operations provides a unique value proposition.
- Achieving CMMI Level 3 certification underscores Hexagon US Federal's commitment to high-quality, standardized processes, which is a significant differentiator in the government contracting space.