LCL Operations Agent

LCL Operations Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. 

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. 

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. 

What we offer you 

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. 
• You will work in a team with motivated and engaged people with a diverse background 
• An attractive compensation package including an annual bonus based on the company’s performance 

Key responsibilities

Within shipping and logistics pro-active communication and information flow towards our customers is the key in ensuring end-to-end connectivity and transparency. 

• As our LCL Operations Associate, you will be responsible for ensuring a smooth end-to-end shipment process for both import and export shipments. 
• Manage and execute orders on a daily basis. 
• Own the order scope as delegated by the LCL & FCL Team Lead. 
• Monitor new order inflow and the assignment of transport plans by the Operations team. 
• Update revenue for ordered services at the time of booking and manage any accessorial costs – with customer approval (subject to the agreed SOP) – prior to billing, in accordance with the terms of the order. 
• Accrue costs for services delivered overseas within the Maersk network and ensure that ICB billing is closed and cleared in a timely manner. 
• Accrue vendor costs and work closely with our Finance teams to review incoming vendor invoices and dispute charges that are not in accordance with agreed contracts, as well as costs resulting from errors or handling deviations not caused by Maersk or the customer. 
• Close system files on time after carefully reviewing estimated and billed revenue and ensuring the proper accrual of costs. 
• Work closely with the Operations team to ensure clear communication and visibility of transport plans, including any changes resulting from cargo readiness or adjustments to the transport plan. 
• Apply process improvements and continuous learning to increase efficiency and effectiveness in daily work. 

This is how you reach your goal

• You are enthusiastic and a team player 
• You are solution oriented and will go out of your way to make customers happy 
• You have experience in a service-oriented environment 
• You can multitask and you learn fast. 

Your profile 

• Previous experience working in a service company (B2B or B2C), preferably involving order execution. 
• Relevant educational background supporting a career in the maritime industry, logistics and/or supply chain operations. 
• Experience in LCL and FCL operations would be an advantage but is not a requirement. 
• Experience working with logistics management (ocean and / or inland) preferably within transportation services (e.g. CargoWise). 
• Strong communication skills and experience interacting directly with customers and third-party vendors, combined with a customer-focused mindset. 
• Ability to prioritize and structure work effectively when managing orders with timelines spanning several days or weeks. 
• Familiarity with shipment billing, cost accruals and related financial processes would be an advantage. 
• Full-time availability. 
• Ability to work both independently and as part of a team. 

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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