Hostess

Your day to day

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:​
• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards​
• Ensure restaurant operating equipment is clean and in working order​
• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy​
• Welcome guests to the Restaurant, by using the Restaurant name​
• Inquire if they have a reservation and note it in the Table Management System if they do​
• Create a reservation for them with their dining preferences if they do not and note it in the Table Management System​
• Be attentive to guest requests​
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards​
• Take telephone bookings and document in the Reservation book according to restaurant standards​
• Train wait staff and bus staff in hostess standards​
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor​
• Maintain responsibility of cleanliness of hostess stations​
• Maintain responsibility of cleanliness of all menus and drink menus​
• Assist with beverage service​
• Assist with food service​
• Maintain detailed knowledge of menu, including daily specials​
• Ensure tables are cleared quietly and efficiently​
• Carry food and beverage trays in a safe manner to minimize breakages​
• Complete dockets accurately and clearly​
• Maintain current information on all general activities of the hotel​

Attributes​

• Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level​
• Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house)​
• Have pride in personal appearance, makeup and clothing​
• Remain confidential about all matters of such nature.​