IHG

Global hotel company

Hostess

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

Maintain uniform, grooming, and personal presentation standards in accordance with hotel policy.
Maintain confidentiality about sensitive matters.
Provide high-quality customer service while maintaining a positive attitude and team spirit.

Responsibilities

Greet guests and potential guests at the restaurant entrance.
Ensure the restaurant, waitstaff, tables, and operating equipment are ready, clean, and in working order before opening.
Welcome guests using the restaurant name and ask whether they have a reservation.
Record reservations in the Table Management System, create reservations with dining preferences when needed, and take telephone bookings in the reservation book.
Attend to guest requests and escort guests to their preferred or reserved tables, seating them according to restaurant standards.
Train wait staff and bus staff in hostess standards.
Address guest complaints where possible and report incidents to the supervisor.
Keep hostess stations and menus clean.
Assist with beverage and food service, including safely carrying trays to minimize breakages.
Maintain detailed knowledge of the menu, including daily specials, and current information about hotel activities.
Clear tables quietly and efficiently.
Complete dockets accurately and clearly.
Greet guests and colleagues with a smile throughout the hotel.

Your day to day

Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:
Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
Ensure restaurant operating equipment is clean and in working order
Maintain impeccable uniform and personal presentation standards in accordance with hotel policy
Welcome guests to the Restaurant, by using the Restaurant name
Inquire if they have a reservation and note it in the Table Management System if they do
Create a reservation for them with their dining preferences if they do not and note it in the Table Management System
Be attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Train wait staff and bus staff in hostess standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of hostess stations
Maintain responsibility of cleanliness of all menus and drink menus
Assist with beverage service
Assist with food service
Maintain detailed knowledge of menu, including daily specials
Ensure tables are cleared quietly and efficiently
Carry food and beverage trays in a safe manner to minimize breakages
Complete dockets accurately and clearly
Maintain current information on all general activities of the hotel

Attributes

Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level
Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house)
Have pride in personal appearance, makeup and clothing
Remain confidential about all matters of such nature.

IHG

Hostess

About the Job

Requirements

Responsibilities

About the Company

IHG

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