At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us.

Description

As a Customer Solutions Manager, you’ll lead the charge in helping world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You’ll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact.

Responsibilities

Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives
Adoption Engine Development: Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI
Technical & Domain Expertise: Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery
Customer Partnership & Advocacy: Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references
Scalability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes
Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate
Cross-functional Leadership: Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment

Qualifications

5-10+ years of experience in Hardware Manufacturing
B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)
Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar
Domain familiarity with aerospace, defense, energy, or hardware-intensive industries
Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences
Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability
Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments
Ability and willingness to travel up to 30%

Benefits

Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
Comprehensive benefits program including subsidized medical, dental, and vision insurance
Company-paid life and disability insurance
401(k) plan with employer match
4 weeks’ Paid Time Off
Holidays – 10 days (including an end-of-year closure)
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)
Dog friendly offices!

Compensation

Base Salary Target: $120,000 – $165,000

This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

#LI-CP1

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and backgroundchecks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

Candidate Rights & Accommodations

If you require a reasonable accommodation to complete the application or participate in the interview process, please contact [email protected]. Requests will be handled in accordance with applicable laws. Please do not include medical or other confidential information in your initial request.

For more information about your rights, please refer to the "Know Your Rights" notice here.

E-Verify

Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.

For more information on the right to work, please refer to the poster here.

About the company

Stoke Space is developing Nova rockets with full stage reuse to enable high-cadence, lower-cost access to orbit for commercial satellite operators and government missions. The rockets are designed for rapid reuse of both stages, supporting frequent flights and lower operating costs compared to expendable or partially reusable fleets. The company is progressing toward its first orbital flight with Nova Pathfinder around early 2027, followed by Nova Block 2 capable of lifting about 15 metric tons to low Earth orbit later in the decade. Stoke aims to accelerate reusable launch development and establish a dependable, high-frequency launch capability for customers.

Company Size

201-500

Company Stage

Series E

Total Funding

$2.4B

Headquarters

Kent, Washington

Founded

2019

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Simplify's Take

What believers are saying

Sept. 8, 2026 Reuters said the round values Stoke near $10 billion.
Launch Complex 14 at Cape Canaveral advances, giving Stoke a real Florida pad.
Kevin Weil joined the board in 2026, strengthening software, product, and fundraising credibility.

What critics are saying

Nova Pathfinder slips past 2027, delaying revenue and handing customers to SpaceX.
Any 2027 orbital failure stalls certification, burns cash, and forces another expensive redesign.
Block 2 faces a brutal capital wall; one slip risks a stranded, pre-revenue company.

What makes Stoke Space unique

100% reusable Nova architecture targets both stages, unlike partial-reuse Falcon-class rivals.
Sept. 2026 Series E lifted total capital to $2.3 billion, funding full-stack reuse.
Nova Block 2 targets 15 tons to LEO, pairing medium-lift capacity with rapid turnaround.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

↑ 4%

1 year growth

↑ 2%

2 year growth

↑ 1%

Stoke Space

Sep 9th, 2026

Stoke Space Raises $1 Billion to Accelerate Fully Reusable Launch

Seamless mobility to, through, and from space. Nova is built for 100% reusability, from the start.

Main-Post

Sep 8th, 2026

Porsche SE invests low double-digit millions in US rocket firm Stoke Space

Porsche SE, the majority shareholder of Volkswagen, has invested in US rocket company Stoke Space Technologies. The Stuttgart-based holding company of the Porsche and Piëch families committed a low double-digit million euro amount to the space venture. Stoke Space is developing a two-stage carrier rocket designed for full reusability, enabling higher launch frequency and significantly lower costs than conventional rockets. According to Porsche SE chief Hans Dieter Pötsch, this approach is similar to Elon Musk's SpaceX, which currently dominates the rocket launch market. This marks Porsche SE's second investment in the space sector. In 2021, the holding company invested in Bavarian rocket startup Isar Aerospace, acquiring a low single-digit percentage stake. Stoke Space's "Nova" rocket is scheduled for its first launch in early 2027.

Bloomberg

Aug 13th, 2026

Stoke Space Is Raising $1 Billion to Fund Flagship Nova Rocket

Stoke Space Technologies Inc. is raising $1 billion to accelerate development and production of a fully reusable rocket to challenge Elon Musk’s SpaceX, people familiar with the matter said.

Associated Press

Jul 8th, 2026

Former OpenAI executive Kevin Weil joins Stoke Space board as reusable rocket firm eyes commercial operations

Stoke Space has appointed Kevin Weil to its board of directors. Weil brings over 20 years of technology leadership experience from roles at OpenAI, Planet Labs, Facebook, Instagram, and Twitter. Most recently, he served as vice president of science at OpenAI, focusing on applying AI to scientific discovery. Stoke Space is developing Nova, a fully reusable medium-lift launch vehicle. The company aims to provide low-cost, on-demand space transport with aircraft-like frequency. Weil was part of management teams that took Twitter and Planet public and helped scale Instagram and ChatGPT into global platforms. Stoke's technology development has been funded by the US Space Force, DIU, NASA, and the National Science Foundation. Weil holds degrees in physics and mathematics from Harvard and Stanford.

Business Wire

Feb 11th, 2026

Stoke Space Technologies Extends Previously Announced Series D Financing to $860 Million

Stoke Space Technologies extends previously announced Series D Financing to $860 million.